Send something back
Return something you bought online without a printer, and know exactly how long the store gives you.
There is no federal right to change your mind about something you bought online. The window you get is the store’s own policy — which sounds worse than it is, because most big stores are far more generous than any law would make them.
The practice store below is Marsh & Tilley again. Yours will look a little different, and every one of them has these same four steps: which order, why, how you will send it, and the code.
Key points
- Read the store’s return window, and count it from the day it arrives
- Start a return from inside the order, and pick the reason honestly
- Choose the code-on-your-phone option instead of printing a label
- Turn the brightness up so the counter scanner can read it, and keep the receipt
What to remember
- The reason you give decides who pays the shipping. Changed my mind usually means you do.
- The window runs from arrival, and the store sets its length. Read it once, start the return in writing, and keep the drop-off receipt.
- A scanner cannot read a dim screen. Brightness up is the fix for nine out of ten "it will not scan" moments.
Try this
Look up the returns policy of a store you buy from often. Some give ninety days rather than thirty, and knowing which is which changes what you feel able to order.
Practice: Send something back. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.