Work out what is actually slow

Tell, from how the slowness behaves, whether it is the machine, the storage, the line into the house or the website — and stop spending money on the wrong one.

People say "it is slow" as though slow were one thing. It is at least four, and they feel different from one another. Learning to hear the difference is worth more than any amount of clearing out, because it stops you paying to replace something that was never at fault.

The test that separates the machine from the line is the simplest one here: do something that involves no internet at all. Open a document, or the photographs already on the machine. If that is quick and web pages are slow, the machine is fine.

Key points

What to remember

Try this

Next time a page is slow, before anything else, open a letter or a photograph already on the machine and count how long it takes. That one action tells you which half of the problem you are in, and it takes about five seconds.

Practice: Work out what is actually slow. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.

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