They hear you but cannot see you
Find out why your square is dark, in two places, in the right order.
If they hear you and your square is dark, only the camera is off.
Look at the camera button first. If that is on, the app has not been allowed the camera.
Key points
- Heard but not seen means the camera, not the call
- Check the camera button first, then the app’s permission
What to remember
- The button first, the permission second.
- Sound arriving proves the call is fine. Only the camera is off.
Try this
Open the app you make calls on and look at its camera button. That glance is the whole check.
Practice: They hear you but cannot see you. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.