Ask the bank to pull a charge back
Dispute a card charge you did not make, from your own bank app.
A chargeback is your card company taking a payment back from a store and returning it to you.
It is for charges you did not make, and goods that never came. Raise it early: time limits apply.
Key points
- A chargeback is your card company pulling a payment back
- Raise it early, in the bank’s app or on your card’s number
What to remember
- The dispute button sits beside the charge itself.
- Reach the bank by the number on your own card.
Try this
Find a charge in your bank app and look for Dispute underneath.
Practice: Ask the bank to pull a charge back. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.