{"courses":[{"id":"first-steps","slug":"first-steps","title":"First steps","tagline":"The screen, the pointer and the keyboard — without the panic.","description":"Start with the screen, pointer and keyboard. Practice opening and closing things, typing, and checking an unexpected message. Learn when Undo may help and when to pause before making a change.","icon":"hand-pointer","tone":"var(--amber-400)","order":1,"units":[{"id":"fs-unit-1","title":"Getting your bearings","summary":"Check an unexpected message, practice Undo, and learn which actions need more care.","lessons":[{"id":"fs-what-is-a-computer","slug":"why-a-message-appeared","title":"Find out why a message appeared","promise":"You will inspect a practice update message and find the reminder setting behind it.","icon":"lightbulb","minutes":4,"xp":40,"tier":"foundation","difficulty":2,"preview":false,"keywords":["computer","basics","start","beginner","message appeared","box popping up","asking to update","software update notification","unexpected popup"],"steps":[]},{"id":"fs-you-cannot-break-it","slug":"you-cannot-break-it","title":"Practice Undo and learn when to pause","promise":"You will practice Undo and learn when a deleted file may be restored, and when a change needs more care.","icon":"shield-check","minutes":4,"xp":45,"tier":"foundation","difficulty":3,"preview":false,"after":["fs-what-is-a-computer"],"keywords":["undo","safe","mistake","delete","recover"],"steps":[]}]},{"id":"fs-unit-2","title":"The pointer and the keyboard","summary":"The two things you touch. Worth being genuinely comfortable with.","lessons":[{"id":"fs-the-pointer","slug":"the-pointer","title":"Point at a folder and open it","promise":"You will click, double‑click, right‑click and drag without having to think about it.","icon":"mouse-pointer","minutes":4,"xp":60,"tier":"foundation","difficulty":3,"preview":false,"after":["fs-you-cannot-break-it"],"keywords":["mouse","click","double click","right click","drag","trackpad","pointer"],"steps":[]},{"id":"fs-the-keyboard","slug":"the-keyboard","title":"Find the six keys that matter, then copy and paste","promise":"You will find the six keys that do most of the work, and copy something from one place to another.","icon":"keyboard","minutes":4,"xp":45,"tier":"foundation","difficulty":3,"after":["fs-the-pointer"],"keywords":["keyboard","typing","shift","enter","backspace","caps lock","tab","copy","paste"],"steps":[],"preview":false}]},{"id":"fs-unit-3","title":"Windows, menus and making it yours","summary":"How things open, how they close, and how to make the screen comfortable to look at.","lessons":[{"id":"fs-windows","slug":"windows-and-how-to-close-them","title":"Close a window without losing your work","promise":"You will know which button hides a window and which one shuts it.","icon":"monitor","minutes":4,"xp":45,"tier":"foundation","difficulty":3,"after":["fs-the-pointer"],"keywords":["window","close","minimize","minimise","maximize","maximise","taskbar","dock"],"steps":[],"preview":false},{"id":"fs-comfortable","slug":"make-it-comfortable","title":"Make the screen comfortable","promise":"You will set the text size, brightness and contrast on your own device until reading it takes no effort.","icon":"accessibility","minutes":4,"xp":45,"tier":"foundation","difficulty":3,"after":["fs-windows"],"keywords":["accessibility","text size","zoom","contrast","brightness","eyesight","larger"],"steps":[],"preview":false},{"id":"fs-turning-off","slug":"turning-it-off-and-on","title":"Turn it off and on again, safely","promise":"You will restart a computer that has gone funny, and know when to sleep it.","icon":"power","minutes":4,"xp":45,"tier":"foundation","difficulty":3,"after":["fs-windows"],"keywords":["shut down","restart","sleep","power","reboot","slow"],"steps":[],"preview":false}]},{"id":"fs-unit-more","title":"The next things you meet","summary":"Five things that come up in the first two weeks and are never explained: windows, the small pictures, a screen that has gone busy, the words that keep appearing, and making all of it bigger.","lessons":[{"id":"fs-two-windows","slug":"have-two-things-open-at-once","title":"Have two things open at once","promise":"You will be able to keep two windows open and move between them, knowing that neither one is lost while you are looking at the other.","icon":"layers","minutes":6,"xp":50,"tier":"foundation","difficulty":3,"keywords":["window","two windows","switch between","it disappeared","taskbar","minimize"],"steps":[],"preview":false},{"id":"fs-what-an-icon-says","slug":"what-a-small-picture-is-telling-you","title":"What a small picture is telling you","promise":"You will be able to look at the small pictures on a screen and work out what most of them do, without pressing them to find out.","icon":"grid","minutes":5,"xp":45,"tier":"foundation","difficulty":3,"keywords":["icon","symbol","what does this button do","small picture","gear","three lines"],"steps":[],"preview":false},{"id":"fs-busy-screen","slug":"reading-a-screen-that-has-gone-busy","title":"Reading a screen that has gone busy","promise":"You will be able to look at a crowded screen and find the one part that matters, instead of feeling that all of it is shouting at you.","icon":"eye","minutes":6,"xp":50,"tier":"foundation","difficulty":3,"keywords":["too much on screen","confusing page","where do i look","busy website","cluttered"],"steps":[],"preview":false}]},{"id":"first-steps-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. 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By the end you will have a device that has been fitted to you, and you will know how to put any of it back in ten seconds.","icon":"accessibility","tone":"var(--clay-500)","order":2,"units":[{"id":"cf-unit-1","title":"Seeing it","summary":"Bigger, bolder, brighter, and a screen you can read without leaning in.","lessons":[{"id":"cf-bigger-properly","slug":"making-everything-bigger","title":"Make everything bigger, properly","promise":"You will be able to set the writing on a phone to a size you can read at arm’s length.","icon":"type","minutes":4,"xp":45,"tier":"foundation","difficulty":2,"preview":false,"keywords":["text size","bigger","font","zoom","reading","display","larger text"],"steps":[]},{"id":"cf-bigger-on-a-computer","slug":"making-a-computer-bigger","title":"Make a computer bigger, and put it back","promise":"You will be able to set the writing on a computer to a size you can read, and undo it in ten seconds if you go too 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rest.","icon":"search","minutes":3,"xp":45,"tier":"everyday","difficulty":3,"keywords":["zoom","magnifier","magnify","close up","pinch","lens","small print"],"steps":[],"preview":false},{"id":"cf-magnifier-on-a-computer","slug":"a-magnifier-on-a-computer","title":"A magnifier on a computer","promise":"You will be able to bring a lens up over any part of a computer screen, send it away again, and enlarge one web page without changing a setting.","icon":"search","minutes":3,"xp":45,"tier":"everyday","difficulty":4,"after":["cf-zoom-one-part"],"keywords":["magnifier","zoom","windows key","ctrl plus","web page","shortcut"],"steps":[],"preview":false},{"id":"cf-dark-and-night","slug":"dark-mode-and-night-light","title":"Dark mode, night light, and which one helps","promise":"You will be able to tell three commonly confused settings apart, and pick the one that suits your eyes rather than the one everybody talks about.","icon":"moon","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["dark mode","night shift","night light","blue light","brightness","glare","evening"],"steps":[],"preview":false},{"id":"cf-colour-filters","slug":"when-two-colors-look-alike","title":"When two colors look alike","promise":"You will be able to shift the colors a screen draws, so that a red warning and a green check mark stop looking like the same gray.","icon":"eye","minutes":5,"xp":40,"tier":"everyday","difficulty":4,"keywords":["colour","color blind","red green","filter","grayscale","greyscale","tint","contrast"],"steps":[],"preview":false},{"id":"cf-pointer","slug":"a-pointer-you-can-find","title":"A pointer you can find","promise":"You will be able to make the arrow on a computer bigger, brighter and slower, and summon it to your eye when it has gone missing.","icon":"mouse-pointer","minutes":6,"xp":45,"tier":"foundation","difficulty":3,"devices":["windows","mac"],"keywords":["pointer","cursor","mouse","arrow","lost","speed","bigger"],"steps":[],"preview":false}]},{"id":"cf-unit-2","title":"Hearing it","summary":"Louder, clearer, written down, and connected to whatever you already wear.","lessons":[{"id":"cf-louder-than-it-looks","slug":"louder-than-the-slider-allows","title":"Louder than the slider seems to allow","promise":"You will be able to find the three separate volumes a phone keeps, raise the ceiling that quietly caps them, and make speech clearer without making everything louder.","icon":"volume","minutes":7,"xp":50,"tier":"everyday","difficulty":5,"keywords":["volume","louder","quiet","ringer","headphones","speech","clarity"],"steps":[],"preview":false},{"id":"cf-subtitles-everywhere","slug":"subtitles-on-everything","title":"Subtitles on everything","promise":"You will be able to put words on the screen for television, for videos on a phone, and for a video call where nobody has provided any.","icon":"message-circle","minutes":7,"xp":50,"tier":"everyday","difficulty":5,"keywords":["subtitles","captions","closed captions","television","iplayer","video call","mumbling"],"steps":[],"preview":false},{"id":"cf-hearing-aid-to-phone","slug":"connecting-a-hearing-aid-to-a-phone","title":"Connect a hearing aid to the phone","promise":"You will be able to pair hearing aids with a phone, so that calls, music and the television come straight into your ears with nothing in between.","icon":"bluetooth","minutes":7,"xp":55,"tier":"confident","difficulty":7,"keywords":["hearing aid","bluetooth","pairing","streaming","audiology","calls","live listen"],"steps":[],"preview":false},{"id":"cf-mono-audio","slug":"both-sides-in-one-ear","title":"Both sides in one ear","promise":"You will be able to stop losing half of a movie or half of a conversation when one ear is doing more of the work than the 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taps, and stop a keyboard turning one press into a row of the same letter.","icon":"keyboard","minutes":7,"xp":50,"tier":"confident","difficulty":7,"keywords":["typing","tremor","shake","touch","repeat","filter keys","sticky keys"],"steps":[],"preview":false},{"id":"cf-voice-typing","slug":"talk-instead-of-type","title":"Talk instead of type","promise":"You will be able to say a message out loud and watch it appear as written words, in any box on any device, without touching more than one key.","icon":"mic","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["dictation","voice typing","speak","microphone","talk","text","hands"],"steps":[],"preview":false},{"id":"cf-read-aloud","slug":"having-it-read-out-to-you","title":"Have it read out to you","promise":"You will be able to have any article, email or letter on a screen read aloud in a clear voice, at a speed you choose.","icon":"book","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["read 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tap"],"steps":[],"preview":false}]},{"id":"cf-unit-4","title":"Peace of mind","summary":"A calmer screen, a card that speaks for you, and a phone that can be found.","lessons":[{"id":"cf-simple-home-screen","slug":"a-home-screen-with-six-things-on-it","title":"A home screen with six things on it","promise":"You will be able to clear a home screen down to the handful of things you actually use, without deleting a single app.","icon":"grid","minutes":6,"xp":45,"tier":"foundation","difficulty":2,"keywords":["home screen","apps","clutter","tidy","remove","easy mode","icons"],"steps":[],"preview":false},{"id":"cf-medical-card","slug":"the-card-on-the-lock-screen","title":"The card on the lock screen","promise":"You will be able to put your conditions, your medication and the people to call on the outside of a locked phone, where a responder can find them without your passcode.","icon":"heart","minutes":7,"xp":55,"tier":"everyday","difficulty":5,"keywords":["medical id","emergency","contacts","lock screen","ambulance","ice","allergies"],"steps":[],"preview":false},{"id":"cf-find-the-phone","slug":"finding-the-phone-down-the-side-of-the-chair","title":"Finding the phone down the side of the chair","promise":"You will be able to make a lost phone ring from a computer or another phone, even when you left it on silent.","icon":"search","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["lost phone","find my","ring","silent","locate","mislaid","sound"],"steps":[],"preview":false},{"id":"cf-check-in","slug":"somebody-knows-you-are-alright","title":"Somebody knows you are alright","promise":"You will be able to set a phone to tell one person you got home safely, by itself, and to raise the alarm if you did not.","icon":"users","minutes":4,"xp":55,"tier":"confident","difficulty":6,"keywords":["check in","safety","location","family","alone","home 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One job on a practice computer, done your own way.","lessons":[{"id":"comfort-capstone","slug":"the-real-thing","title":"A machine set up for somebody else","promise":"You will be able to take a computer that was set up for another pair of eyes and another pair of ears and make it comfortable for yours, in about a minute, without asking anybody’s permission and without breaking a thing.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"files","slug":"files","title":"Files, folders and finding things","tagline":"Where things go when you save them — and how to get them back.","description":"Not knowing where a file went can be frustrating. This course covers file names, saving, common places to look, and ways to restore deleted files when a copy is still available. You will practice those steps in a simulated file window.","icon":"folder","tone":"var(--sky-400)","order":3,"after":["first-steps"],"units":[{"id":"files-unit-1","title":"What a file actually is","summary":"Files, their names, and the small ending that tells you what you are holding.","lessons":[{"id":"files-what-is-a-file","slug":"what-a-file-is","title":"What a file actually is","promise":"You will know exactly what you are looking at when you see an icon with a name underneath it — and why nothing you save is ever floating loose.","icon":"file-text","minutes":7,"xp":45,"tier":"foundation","difficulty":3,"preview":false,"after":["fs-what-is-a-computer"],"keywords":["file","document","what is a file","basics","icon"],"steps":[]},{"id":"files-names-and-endings","slug":"file-names-and-endings","title":"File names, and what the ending tells you","promise":"You will be able to look at any file name and know what it is before you open it.","icon":"type","minutes":8,"xp":50,"tier":"foundation","difficulty":3,"after":["files-what-is-a-file"],"keywords":["file name","extension","ending","jpg","pdf","docx","file type","rename"],"steps":[],"preview":false},{"id":"files-folders","slug":"folders-and-why-they-nest","title":"Folders, and why they sit inside each other","promise":"You will understand what a folder really is, and be able to file a cluttered desktop without hesitating over any of it.","icon":"folder","minutes":7,"xp":55,"tier":"foundation","difficulty":3,"after":["files-names-and-endings"],"keywords":["folder","desktop","filing","organize","nesting","breadcrumbs","path"],"steps":[],"preview":false}]},{"id":"files-unit-2","title":"Saving, and where things went","summary":"What happens when you press Save, and how to check the name and location of a saved file.","lessons":[{"id":"files-saving","slug":"save-and-save-as","title":"Save, Save As, and where things go","promise":"You will be able to tell Save from Save As, and stop writing over a letter you meant to keep.","icon":"save","minutes":4,"xp":60,"tier":"everyday","difficulty":5,"after":["files-folders"],"keywords":["save","save as","saving","lost file","where did it go","documents","overwrite"],"steps":[],"preview":false},{"id":"files-the-save-window","slug":"the-save-window-everybody-clicks-past","title":"The window everybody clicks past","promise":"You will be able to read the Save window in three seconds, and always know which folder a thing has gone into.","icon":"folder-open","minutes":4,"xp":60,"tier":"everyday","difficulty":6,"after":["files-saving"],"keywords":["save window","save as","folder","file name","documents","where did it go"],"steps":[],"preview":false},{"id":"files-downloads","slug":"the-downloads-folder","title":"Downloads: the folder everything lands in","promise":"You will always know where a thing you downloaded has gone, and how to get back to it.","icon":"download","minutes":4,"xp":55,"tier":"everyday","difficulty":6,"after":["files-saving"],"keywords":["downloads","download","downloads folder","attachment","browser","pdf","statement","where did it go","safe to open"],"steps":[],"preview":false},{"id":"files-opening-a-download","slug":"opening-what-you-downloaded","title":"Opening what you downloaded","promise":"You will be able to open a download without hesitating, recognize the one kind that deserves a pause, and clear the folder out without fear.","icon":"download","minutes":4,"xp":55,"tier":"everyday","difficulty":6,"after":["files-downloads"],"keywords":["open","install","installer","setup","safe","downloads","tidy","delete"],"steps":[],"preview":false}]},{"id":"files-unit-3","title":"Finding things, and keeping order","summary":"Practice searching common locations, checking for recoverable copies, and organizing files so they are easier to find again.","lessons":[{"id":"files-finding","slug":"finding-a-file-you-have-lost","title":"Finding a file you have lost","promise":"You will practice searching for a missing file and restoring a deleted file that is still in the Recycle Bin.","icon":"search","minutes":8,"xp":65,"tier":"everyday","difficulty":6,"after":["files-downloads"],"keywords":["search","find","lost file","bin","recycle bin","trash","restore","recover","spotlight"],"steps":[],"preview":false},{"id":"files-organising","slug":"a-filing-scheme-that-survives","title":"A filing scheme that actually survives","promise":"You will practice choosing a small set of folders and deciding when to copy a file and when to move it.","icon":"layers","minutes":9,"xp":60,"tier":"confident","difficulty":8,"after":["files-finding"],"keywords":["organize","filing","folders","copy","move","cut","paste","tidy","scheme"],"steps":[],"preview":false}]},{"id":"files-unit-more","title":"Living With Files","summary":"Rename, copy, and search your own files so you can find things again without hunting through folders.","lessons":[{"id":"fl-rename-so-you-can-find-it","slug":"rename-so-you-can-find-it","title":"Give a file a name you would actually search for","promise":"You will be able to rename a file so your future self can find it.","icon":"edit","minutes":6,"xp":60,"tier":"everyday","difficulty":5,"keywords":["rename a file","change file name","scan1234 what is this","name a document","file has a weird name","rename photo","edit file name"],"steps":[],"preview":false},{"id":"fl-copy-not-move","slug":"copy-not-move","title":"Copy a file instead of moving it","promise":"You will be able to make a second copy of a file and leave the original where it is.","icon":"copy","minutes":7,"xp":65,"tier":"everyday","difficulty":5,"keywords":["copy a file","duplicate a document","copy vs move","file disappeared from folder","make a second copy","drag file to folder","copy photo to flash drive"],"steps":[],"preview":false},{"id":"fl-search-your-own-machine","slug":"search-your-own-machine","title":"Search your computer instead of hunting for it","promise":"You will be able to find a file by typing its name instead of opening folders.","icon":"search","minutes":7,"xp":70,"tier":"everyday","difficulty":5,"keywords":["search my computer","find a file","cannot find document","where did my file go","search bar on computer","find file by name","spotlight search"],"steps":[],"preview":false}]},{"id":"files-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"files-capstone","slug":"the-real-thing","title":"The letter from the doctor’s office","promise":"You will be able to take something that has arrived on a computer and put it somewhere you would find it again in a year — on your own, with nobody telling you how.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"internet","slug":"internet","title":"How the internet actually works","tagline":"Real machines, real cables — and which link to blame when nothing loads.","description":"The internet is not a place you go and it is not weather. It is a few hundred million ordinary computers agreeing to pass messages along for one another. By the end of this course you will know what your router does, and why full Wi-Fi bars can sit above a page that will not load. You will be able to read any web address and tell who you are really talking to. And you will be able to keep the pages that matter one press away, and use café and hotel Wi-Fi without anxiety.","icon":"globe","tone":"var(--sky-500)","order":4,"after":["first-steps"],"units":[{"id":"net-unit-1","title":"What it actually is","summary":"Cables, machines and buildings — and the one distinction that solves most home internet trouble.","lessons":[{"id":"net-what-it-is","slug":"what-the-internet-actually-is","title":"What the internet actually is","promise":"You will be able to picture where a web page is kept and what happens to fetch it — and stop thinking of the internet as somewhere you go.","icon":"globe","minutes":6,"xp":50,"tier":"foundation","difficulty":3,"preview":false,"keywords":["internet","network","server","cables","how it works","web"],"steps":[]},{"id":"net-wifi-is-not-the-internet","slug":"wifi-is-not-the-internet","title":"Wi-Fi is not the internet","promise":"You will be able to work out which link in the chain has gone wrong — the single most useful thing anybody can know when nothing will load.","icon":"wifi","minutes":10,"xp":65,"tier":"foundation","difficulty":3,"after":["net-what-it-is"],"keywords":["wifi","broadband","slow","not working","no internet","buffering","full bars"],"steps":[],"preview":false},{"id":"net-your-router","slug":"your-router-and-joining-a-network","title":"Your router, and joining a network","promise":"You will know what the box in the hall is doing, join a network on your own, and recognize the one that is pretending to be yours.","icon":"router","minutes":8,"xp":65,"tier":"foundation","difficulty":3,"after":["net-wifi-is-not-the-internet"],"keywords":["router","wifi password","network name","ssid","hub","signal","join network"],"steps":[],"preview":false}]},{"id":"net-unit-2","title":"The window you look through","summary":"What a browser is, how to read a web address, and what happens in the second after you press Enter.","lessons":[{"id":"net-browser","slug":"your-browser-is-not-the-internet","title":"Your browser is not the internet either","promise":"You will know what the browser is, what every control around the edge does, and that changing browsers changes nothing about the web itself.","icon":"browser","minutes":7,"xp":60,"tier":"everyday","difficulty":6,"after":["net-what-it-is"],"keywords":["browser","chrome","safari","edge","firefox","address bar","tabs","back button"],"steps":[],"preview":false},{"id":"net-web-addresses","slug":"how-to-read-a-web-address","title":"How to read a web address","promise":"You will look at any address and say, with confidence, who you are actually talking to. This is the most protective four minutes in the whole course.","icon":"link","minutes":8,"xp":70,"tier":"everyday","difficulty":6,"after":["net-browser"],"keywords":["url","web address","domain","https","link","fake website","gov.uk"],"steps":[],"preview":false},{"id":"net-pressing-enter","slug":"from-pressing-enter-to-the-page","title":"From pressing Enter to seeing the page","promise":"You will know exactly what happens in the second between pressing Enter and the page appearing — and why that second is sometimes longer.","icon":"zap","minutes":7,"xp":60,"tier":"everyday","difficulty":6,"after":["net-web-addresses"],"keywords":["dns","loading","enter","refresh","page load","phone book","server"],"steps":[],"preview":false}]},{"id":"net-unit-3","title":"Everyday web","summary":"Keeping your place, finding your way back to it, and using Wi-Fi that belongs to somebody else.","lessons":[{"id":"net-tabs-and-bookmarks","slug":"tabs-bookmarks-and-finding-your-way-back","title":"Tabs, bookmarks, and finding your way back","promise":"You will keep several pages open without losing any of them, and be able to return to anything you have looked at.","icon":"bookmark","minutes":8,"xp":55,"tier":"everyday","difficulty":6,"after":["net-browser"],"keywords":["tabs","bookmarks","favorites","history","incognito","private browsing","reopen tab"],"steps":[],"preview":false},{"id":"net-public-wifi","slug":"wifi-that-is-not-yours","title":"Wi-Fi that is not yours","promise":"You will use café, hotel and hospital Wi-Fi without anxiety — and know the one situation that genuinely calls for care.","icon":"wifi","minutes":9,"xp":60,"tier":"confident","difficulty":8,"after":["net-your-router","net-web-addresses"],"keywords":["public wifi","cafe","hotel","hotspot","vpn","open network","mobile data"],"steps":[],"preview":false}]},{"id":"net-unit-4","title":"Once you know how it works","summary":"Three lessons for somebody who has finished the rest: reading an address the way an attacker cannot dress up, what actually happens in the second after you press Enter, and finding out where a problem lives before you touch anything.","lessons":[{"id":"net-reading-an-address","slug":"read-an-address-nobody-can-dress-up","title":"Read an address nobody can dress up","promise":"You will be able to look at any web address and say, in about two seconds, whose machine it really is — however much of your bank’s name has been written into it.","icon":"link","minutes":8,"xp":70,"tier":"confident","difficulty":9,"after":["net-browser"],"keywords":["web address","url","domain","is this really my bank","fake website address","lookalike address","read a link"],"steps":[],"preview":false},{"id":"net-the-second-after-enter","slug":"what-happens-after-you-press-enter","title":"What happens in the second after you press Enter","promise":"You will be able to say what your machine actually does in the second between typing an address and seeing a page — and that will make half the warnings you have ever seen suddenly make sense.","icon":"globe","minutes":8,"xp":70,"tier":"confident","difficulty":9,"after":["net-what-it-is","net-browser"],"keywords":["how the internet works","what happens when i press enter","dns","padlock","certificate","why does it say not secure","https"],"steps":[],"preview":false},{"id":"net-where-the-problem-lives","slug":"find-out-where-the-problem-lives","title":"Find out where the problem lives, before touching anything","promise":"You will be able to work out, in under two minutes and without changing a single setting, whether a problem is in the app, the device, the Wi-Fi, the line into the house, or the website itself.","icon":"target","minutes":9,"xp":80,"tier":"confident","difficulty":10,"after":["net-wifi-is-not-the-internet","net-the-second-after-enter"],"keywords":["internet not working","where is the problem","is it me or them","wifi or internet","is the site down","narrow it down"],"steps":[],"preview":false}]},{"id":"net-unit-more","title":"Reading the Web","summary":"Learn to read a web address, save pages you want to find again, and answer cookie questions without worry.","lessons":[{"id":"net-read-web-address","slug":"read-a-web-address","title":"Reading a web address to see whose site you are on","promise":"You will be able to look at a web address and say which company it belongs to.","icon":"globe","minutes":7,"xp":65,"tier":"everyday","difficulty":5,"keywords":["web address","url","is this the real website","address bar","domain name","fake website","how to check a link"],"steps":[],"preview":false},{"id":"net-bookmarks","slug":"save-a-bookmark","title":"Saving a page so you can find it again","promise":"You will be able to bookmark a page and open it again without searching.","icon":"bookmark","minutes":6,"xp":60,"tier":"everyday","difficulty":5,"keywords":["bookmark","favorites","save a website","star icon browser","how do i find that page again","bookmarks bar"],"steps":[],"preview":false},{"id":"net-cookie-banners","slug":"cookie-questions","title":"Why pages ask you about cookies","promise":"You will be able to answer a cookie banner in a few seconds and move on.","icon":"check-circle","minutes":6,"xp":55,"tier":"everyday","difficulty":5,"keywords":["cookies","accept cookies","cookie banner","why does this box keep popping up","reject all","manage preferences"],"steps":[],"preview":false}]}]},{"id":"safety","slug":"safety","title":"Staying safe, without living in fear","tagline":"The handful of habits that stop nearly everything — and the plain truth about the rest.","description":"Fraud is an industry with offices, shifts and targets, and its messages go to everybody. Being taken in by one is not a failure of intelligence — accountants, police officers and people who work in banks are caught every week. This course gives you the small number of habits that genuinely protect you, an honest account of the ones that only feel protective, and a clear, shame-free plan for the day something goes wrong. You will come out of it doing more online, not less.","icon":"shield-check","tone":"var(--sage-500)","order":5,"after":["first-steps","internet"],"units":[{"id":"safe-unit-1","title":"Why you, and what actually helps","summary":"How fraud really chooses its targets, and the difference between protection and the appearance of it.","lessons":[{"id":"safety-why-you","slug":"why-they-pick-everyone","title":"Why they pick everyone","promise":"You will understand why fraud arrives at your door — and it has nothing whatever to do with how clever you are.","icon":"users","minutes":5,"xp":50,"tier":"foundation","difficulty":3,"preview":false,"keywords":["scam","fraud","why me","targeted","criminals","confidence trick"],"steps":[]},{"id":"safety-passwords","slug":"passwords-that-actually-work","title":"Build a password out of four ordinary words","promise":"You will make passwords far stronger than anything you have used before, and considerably less annoying to type.","icon":"key","minutes":3,"xp":65,"tier":"foundation","difficulty":3,"after":["safety-why-you"],"keywords":["password","passphrase","account","strength","reuse","data breach","secure"],"steps":[],"preview":false},{"id":"safety-managers","slug":"letting-something-else-remember","title":"Let your phone remember your passwords","promise":"You will find the passwords already saved on your own device, read what it has noticed about them, and mend the worst one.","icon":"lock","minutes":4,"xp":60,"tier":"everyday","difficulty":6,"after":["safety-passwords"],"keywords":["password manager","keychain","saved passwords","autofill","master password"],"steps":[],"preview":false}]},{"id":"safe-unit-2","title":"Locks, and the people trying the handle","summary":"The second step that makes a stolen password worthless, and the two cons that arrive by message and by telephone.","lessons":[{"id":"safety-two-step","slug":"the-second-step","title":"Turn on the second step","promise":"You will switch on two-step sign-in, use it, and watch somebody with your correct password be politely refused.","icon":"shield-check","minutes":4,"xp":65,"tier":"everyday","difficulty":6,"after":["safety-passwords"],"keywords":["two factor","2fa","two-step","verification code","authenticator","passkey"],"steps":[],"preview":false},{"id":"safety-scam-messages","slug":"messages-that-are-not-what-they-say","title":"Spot the message that is not what it says","promise":"You will have a small set of tells that catch nearly every fake message — and one habit that means you rarely have to catch them at all.","icon":"mail","minutes":4,"xp":70,"tier":"everyday","difficulty":6,"after":["safety-why-you"],"keywords":["phishing","scam email","scam text","royal mail","hmrc","dvla","hi mum","7726"],"steps":[],"preview":false},{"id":"safety-scam-calls","slug":"the-call-that-is-not-from-your-bank","title":"Put the phone down and call the bank yourself","promise":"You will have a sentence ready, two numbers worth keeping, and you will have already lived through one of these calls in complete safety.","icon":"phone","minutes":4,"xp":65,"tier":"confident","difficulty":8,"after":["safety-scam-messages"],"keywords":["phone scam","cold call","microsoft","safe account","bank fraud number","remote access","courier fraud"],"steps":[],"preview":true}]},{"id":"safe-unit-3","title":"Everyday care, and the way back","summary":"Which messages on screen deserve a yes, what your apps can see — and exactly what to do on the day something goes wrong.","lessons":[{"id":"safety-warnings","slug":"real-warning-fake-warning","title":"Tell a real warning from a picture of one","promise":"You will tell a message from your own computer apart from a picture of one on a web page — and know the single message that always deserves a yes.","icon":"alert-triangle","minutes":4,"xp":65,"tier":"everyday","difficulty":6,"after":["safety-scam-calls"],"keywords":["pop up","virus warning","fake alert","update","security update","antivirus"],"steps":[],"preview":false},{"id":"safety-privacy","slug":"what-apps-can-see","title":"Decide what an app is allowed to see","promise":"You will know what you are agreeing to when an app asks for something, and be able to turn any of it off later without breaking anything.","icon":"eye","minutes":4,"xp":60,"tier":"confident","difficulty":7,"after":["safety-warnings"],"keywords":["privacy","permissions","location","microphone","contacts","tracking","cookies"],"steps":[],"preview":false},{"id":"safety-recovery","slug":"if-you-think-you-have-been-caught","title":"If you think you have been caught","promise":"You will have a clear order of things to do, the numbers to ring, and the one piece of knowledge that matters most: this is recoverable, and it was not your fault.","icon":"life-buoy","minutes":5,"xp":70,"tier":"confident","difficulty":8,"after":["safety-scam-calls"],"keywords":["scammed","defrauded","what to do","report fraud","refund","recovery","help","bank fraud number","gave them a code","gave them my details","gave a code","told them","read out the code","code","caught","too late","already happened","money gone","money taken","stop the payment","recall","get my money back","not your fault","been robbed","what do I do now"],"steps":[],"preview":false}]},{"id":"safe-unit-advanced","title":"Once you know how it works","summary":"One lesson for somebody who has done the rest: arranging your accounts now, on a quiet afternoon, so that losing the phone is an inconvenience rather than a catastrophe.","lessons":[{"id":"safety-survive-losing-the-phone","slug":"set-things-up-so-losing-the-phone-survivable","title":"Set things up so losing the phone is survivable","promise":"You will be able to arrange your accounts so that if your phone vanishes tomorrow — stolen, dropped in a river, simply dead — you can still get into everything within an hour, without needing that phone.","icon":"life-buoy","minutes":10,"xp":90,"tier":"confident","difficulty":10,"after":["safety-two-step","safety-recovery","safety-managers"],"keywords":["lost phone","locked out","recovery codes","two step","cannot get into my account","phone stolen accounts","backup codes"],"steps":[],"preview":false}]},{"id":"safe-unit-more","title":"Everyday Safety Habits","summary":"Four small habits that keep a lost phone, a waiting update, a permission box, and a bad moment from turning into something worse.","lessons":[{"id":"safety-lock-screen","slug":"lock-your-screen","title":"Lock the screen so a lost phone stays just a lost phone","promise":"You will be able to set a screen lock so a stranger who finds your phone cannot open it.","icon":"lock","minutes":6,"xp":55,"tier":"everyday","difficulty":5,"keywords":["lock screen","passcode","set a PIN","fingerprint","face unlock","lost phone","auto lock"],"steps":[],"preview":false},{"id":"safety-updates-are-repairs","slug":"updates-are-repairs","title":"Updates are repairs, not nagging","promise":"You will be able to install an update on purpose instead of pushing it away for months.","icon":"refresh-cw","minutes":6,"xp":55,"tier":"everyday","difficulty":5,"keywords":["software update","install update","update later","security patch","why update phone","automatic updates"],"steps":[],"preview":false},{"id":"safety-permission-requests","slug":"what-permission-asks","title":"What a permission box is really asking","promise":"You will be able to read a permission request and answer it on purpose.","icon":"key","minutes":7,"xp":58,"tier":"everyday","difficulty":5,"keywords":["allow access","permissions","app wants location","microphone access","deny permission","contacts access"],"steps":[],"preview":false},{"id":"safety-first-ten-minutes","slug":"first-ten-minutes","title":"The first ten minutes after a mistake","promise":"You will be able to take three calm steps right after you fear you clicked the wrong thing.","icon":"life-buoy","minutes":7,"xp":60,"tier":"everyday","difficulty":5,"keywords":["clicked a bad link","gave out my password","scam what to do","change password","call the bank","I think I was hacked"],"steps":[],"preview":false}]},{"id":"safety-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"safety-capstone","slug":"the-real-thing","title":"The message about your account","promise":"You will be able to meet a frightening message about your money, check it for yourself by a route nobody else chose, and deal with it — without having to out-think whoever wrote it.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"messages","slug":"messages","title":"Messages, from first principles","tagline":"What email, texts and video calls really are — before any of the how-to.","description":"Email has a reputation for being fiddly, and almost all of that reputation comes from three or four things nobody explains. What an address is actually made of. Which box puts a name in front of forty strangers. And why the junk folder eats the one message you were waiting for. This course settles those, then goes further — attachments both ways, a tidy-enough inbox, choosing between a text and WhatsApp and email, and video calls that do not end in someone shouting “I can’t hear you” at a screen.","icon":"mail","tone":"var(--clay-400)","order":6,"after":["first-steps"],"units":[{"id":"msg-unit-1","title":"The address, and sending something to it","summary":"What an email address is made of, how to write one that lands well, and who ends up seeing it.","lessons":[{"id":"msg-address","slug":"the-two-halves-of-an-address","title":"The two halves of an email address","promise":"You will read any email address the way a postman reads an envelope — and see a fake one coming before you open it.","icon":"mail","minutes":8,"xp":50,"tier":"foundation","difficulty":3,"preview":false,"keywords":["email address","at sign","domain","sender","gmail","outlook","fake sender"],"steps":[]},{"id":"msg-writing","slug":"writing-one-and-sending-it","title":"Writing one, and sending it","promise":"You will write an email that earns a reply, and know exactly what happens in the seconds after you press Send.","icon":"edit","minutes":8,"xp":50,"tier":"foundation","difficulty":3,"after":["msg-address"],"keywords":["compose","subject line","send","draft","undo send","bounce","signature"],"steps":[],"preview":false},{"id":"msg-recipients","slug":"to-cc-and-bcc","title":"To, Cc and Bcc — who actually sees it","promise":"You will know exactly who can see what, and be able to write to twenty people without handing their addresses to nineteen strangers.","icon":"users","minutes":8,"xp":65,"tier":"everyday","difficulty":6,"after":["msg-writing"],"keywords":["to","cc","bcc","carbon copy","blind copy","group email","privacy","mailing list"],"steps":[],"preview":false}]},{"id":"msg-unit-2","title":"Attachments, replies and the inbox","summary":"Sending files that arrive, answering the right people, and a post system you are no longer frightened of.","lessons":[{"id":"msg-attachments","slug":"attachments-both-ways","title":"Attachments, going out and coming in","promise":"You will send photographs that actually arrive, and open the files you are sent without any anxiety about what you are opening.","icon":"paperclip","minutes":9,"xp":60,"tier":"everyday","difficulty":6,"after":["msg-recipients"],"keywords":["attachment","paperclip","photo","pdf","too large","download","open safely"],"steps":[],"preview":false},{"id":"msg-replies","slug":"reply-reply-all-and-the-mishap","title":"Reply, Reply all, and the classic mishap","promise":"You will know which button answers one person and which answers forty — before you press it, rather than afterwards.","icon":"corner-up-left","minutes":8,"xp":55,"tier":"everyday","difficulty":6,"after":["msg-recipients"],"keywords":["reply","reply all","forward","group email","mishap","apology"],"steps":[],"preview":false},{"id":"msg-tidy","slug":"junk-folders-and-a-tidy-enough-inbox","title":"Junk, folders and a tidy-enough inbox","promise":"You will stop deleting things out of anxiety, and clear an inbox knowing you can find any of it again.","icon":"folder","minutes":4,"xp":70,"tier":"everyday","difficulty":6,"after":["msg-replies"],"keywords":["archive","folders","junk","spam","unsubscribe","search","inbox zero","delete"],"steps":[],"preview":false},{"id":"msg-junk-and-unsubscribe","slug":"the-junk-folder-and-getting-off-a-list","title":"The junk folder, and getting off a list","promise":"You will be able to rescue the message the junk folder swallowed, and get off a mailing list without touching anything you should not.","icon":"filter","minutes":4,"xp":70,"tier":"everyday","difficulty":5,"after":["msg-tidy"],"keywords":["junk","spam","not junk","unsubscribe","mailing list","filter","report"],"steps":[],"preview":false}]},{"id":"msg-unit-3","title":"The other ways to keep in touch","summary":"Choosing between a text, a message and an email — and seeing people’s faces without a scramble.","lessons":[{"id":"msg-which-tool","slug":"text-whatsapp-or-email","title":"Text, WhatsApp or email — which for what","promise":"You will reach for the right one without thinking, and know why the choice matters more than it looks.","icon":"message-circle","minutes":8,"xp":50,"tier":"everyday","difficulty":6,"after":["msg-tidy"],"keywords":["text message","sms","whatsapp","imessage","group chat","roaming","signal"],"steps":[],"preview":false},{"id":"msg-video-calls","slug":"video-calls-without-the-panic","title":"Video calls, and how to stop panicking","promise":"You will be able to join a video call from a link, with the light and the sound sorted before anybody sees you.","icon":"camera","minutes":4,"xp":65,"tier":"confident","difficulty":7,"after":["msg-which-tool"],"keywords":["video call","zoom","facetime","teams","microphone","camera","mute","join a meeting"],"steps":[],"preview":false},{"id":"msg-call-buttons","slug":"the-four-buttons-on-a-call","title":"The four buttons on a call","promise":"You will be able to find the microphone, the camera, the chat and the way out — and work out whose end the silence is at.","icon":"mic","minutes":4,"xp":60,"tier":"confident","difficulty":7,"after":["msg-video-calls"],"keywords":["mute","camera off","chat","leave","cannot hear","video call","buttons"],"steps":[],"preview":false}]},{"id":"msg-unit-more","title":"A little further on","summary":"Three things that come up once you are sending messages regularly: photographs, the little words underneath, and a group that will not stop.","lessons":[{"id":"msg-send-a-photograph","slug":"send-a-photograph-in-a-message","title":"Send a photograph in a message","promise":"You will be able to send a photograph to somebody, from the picture itself, without hunting for a paperclip.","icon":"camera","minutes":6,"xp":55,"tier":"everyday","difficulty":5,"keywords":["send a photo","attach a picture","share photo","text a photograph","paperclip"],"steps":[],"preview":false},{"id":"msg-the-little-words","slug":"the-little-words-under-a-message","title":"The little words under a message","promise":"You will be able to read Delivered, Read and Sending, and know exactly what each one does and does not tell you.","icon":"check-circle","minutes":5,"xp":50,"tier":"everyday","difficulty":5,"keywords":["delivered","read receipt","sending","did it send","blue ticks","message not delivered"],"steps":[],"preview":false},{"id":"msg-quiet-a-group","slug":"quiet-a-group-without-leaving-it","title":"Quiet a group without leaving it","promise":"You will be able to stop a busy group interrupting you, without leaving it and without anybody being told.","icon":"volume-off","minutes":5,"xp":50,"tier":"everyday","difficulty":5,"keywords":["mute a group","too many messages","group chat","leave a group","notifications off"],"steps":[],"preview":false}]},{"id":"messages-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"messages-capstone","slug":"the-real-thing","title":"The photographs Danny asked for","promise":"You will be able to keep something that has arrived attached to an email, and write back with two photographs traveling alongside your answer — with nobody standing over your shoulder.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"devices","slug":"devices","title":"How a touchscreen thinks","tagline":"Tapping, holding, swiping and pinching — and the settings behind them.","description":"A phone is a computer that happens to fit in a pocket, which means everything you already know applies to it. This course covers the five movements that operate any touchscreen, where apps actually live, and how to stop your phone interrupting you all day. It also covers the settings worth changing before you do anything else, pairing something over Bluetooth, and what is really going on with data and battery. It finishes with printers — genuinely the worst thing anybody owns — and a repair method that works on a phone, a television or a car radio.","icon":"smartphone","tone":"var(--amber-500)","order":7,"after":["first-steps"],"units":[{"id":"dev-unit-1","title":"The phone in your pocket","summary":"The same machine in a different shape, the five movements that operate it, and where everything actually lives.","lessons":[{"id":"dev-small-computer","slug":"a-phone-is-a-small-computer","title":"A phone is a small computer","promise":"You will see your phone as the machine you have already learned about — which means everything you know already applies to it.","icon":"smartphone","minutes":7,"xp":45,"tier":"foundation","difficulty":3,"preview":false,"keywords":["phone","smartphone","tablet","ipad","android","iphone","computer"],"devices":["iphone","android","ipad","any"],"steps":[]},{"id":"dev-gestures","slug":"tap-hold-swipe-pinch","title":"Tap, hold, swipe, pinch","promise":"You will have the five movements that operate every phone and tablet ever made, and know which one to reach for.","icon":"hand-pointer","minutes":8,"xp":55,"tier":"foundation","difficulty":3,"after":["dev-small-computer"],"keywords":["tap","long press","swipe","pinch","zoom","drag","touchscreen","gestures"],"devices":["iphone","android","ipad","any"],"steps":[],"preview":false},{"id":"dev-home","slug":"the-home-screen-and-where-things-live","title":"The home screen, and where things actually live","promise":"You will find any app on your phone in under ten seconds, whether or not you can see it on the screen.","icon":"grid","minutes":7,"xp":60,"tier":"foundation","difficulty":3,"after":["dev-gestures"],"keywords":["home screen","apps","app library","app drawer","search","switch apps","uninstall"],"devices":["iphone","android","ipad","any"],"steps":[],"preview":false}]},{"id":"dev-unit-2","title":"Making it behave","summary":"Deciding what may interrupt you, setting the thing up to suit your eyes, and understanding the two meters running quietly in the background.","lessons":[{"id":"dev-notifications","slug":"notifications-and-taming-them","title":"Notifications, and how to quieten them","promise":"You will decide what your phone is allowed to interrupt you for, instead of putting up with whatever it came set to.","icon":"bell","minutes":8,"xp":55,"tier":"everyday","difficulty":6,"after":["dev-home"],"keywords":["notifications","alerts","badges","do not disturb","red dot","silence","banner"],"devices":["iphone","android","ipad","any"],"steps":[],"preview":false},{"id":"dev-settings","slug":"settings-worth-changing-on-day-one","title":"The settings worth changing on day one","promise":"You will change half a dozen things and find your device noticeably more comfortable than the one that came out of the box.","icon":"sliders","minutes":8,"xp":65,"tier":"everyday","difficulty":6,"after":["dev-notifications"],"keywords":["settings","text 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that make a phone or tablet easier to live with day to day.","lessons":[{"id":"dev-charging-habits","slug":"charging-habits-worth-having","title":"Charging habits worth having","promise":"You will be able to keep your device charged without worrying about the battery.","icon":"battery","minutes":6,"xp":54,"tier":"everyday","difficulty":5,"keywords":["charging","battery life","overnight charging","low power mode","phone dies fast","charger"],"steps":[],"preview":false},{"id":"dev-airplane-mode","slug":"what-airplane-mode-is-for","title":"What airplane mode is for","promise":"You will be able to use airplane mode on purpose, not just on airplanes.","icon":"wifi-off","minutes":6,"xp":56,"tier":"everyday","difficulty":5,"keywords":["airplane mode","no signal","phone not connecting","flight mode","turn off wifi","reset connection"],"steps":[],"preview":false},{"id":"dev-find-lost-phone","slug":"finding-a-phone-lost-in-the-house","title":"Finding a phone lost in the house","promise":"You 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One job on a practice computer, done your own way.","lessons":[{"id":"devices-capstone","slug":"the-real-thing","title":"The speaker, and the pinging","promise":"You will be able to get a device talking to something you own, and decide for yourself what a machine is allowed to interrupt you for — with nobody standing over you telling you where either switch is.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"modern","slug":"modern","title":"Modern life online","tagline":"The cloud, backups, searching well — and what an AI assistant really is.","description":"Four things have arrived in the last fifteen years that nobody sat you down and explained: the cloud, backups that actually work, searching properly, and now artificial intelligence. Each of them has a plain explanation underneath the vocabulary. By the end of this course you will know where your photographs really live, and why deleting one on your phone removes it from your laptop. You will know what a backup has to do that a cloud folder does not, and how to find anything in three words. And you will know exactly when an assistant is worth listening to, and when it is confidently making things up.","icon":"sparkles","tone":"var(--plum-500)","order":8,"after":["files","internet"],"units":[{"id":"mod-unit-1","title":"The cloud, and keeping what matters","summary":"What the cloud actually is, the one thing about it that catches everybody, and a backup that would genuinely get you through.","lessons":[{"id":"modern-the-cloud","slug":"what-the-cloud-actually-is","title":"Find out where your things actually live","promise":"You will be able to picture exactly where your lists and photographs are kept, and why every device of yours shows the same ones.","icon":"cloud","minutes":5,"xp":45,"tier":"everyday","difficulty":4,"preview":false,"keywords":["cloud","icloud","google drive","onedrive","storage","online","dropbox"],"steps":[]},{"id":"modern-sync-trap","slug":"the-sync-trap","title":"Take a photograph off your phone without losing it","promise":"You will know exactly what deleting does in a cloud folder, and which button you actually wanted instead.","icon":"refresh-cw","minutes":4,"xp":55,"tier":"everyday","difficulty":6,"after":["modern-the-cloud"],"keywords":["sync","synchronise","delete","free up space","recently deleted","conflict","icloud","onedrive"],"steps":[],"preview":false},{"id":"modern-backups","slug":"a-backup-that-would-work","title":"Build a backup that would get you through","promise":"You will have a plan that survives the five things that genuinely happen — including the one nobody plans for.","icon":"shield-check","minutes":4,"xp":60,"tier":"confident","difficulty":7,"after":["modern-sync-trap"],"keywords":["backup","3-2-1","external drive","restore","ransomware","versions","time machine"],"steps":[],"preview":false}]},{"id":"mod-unit-2","title":"Finding things, and asking well","summary":"Search that gives you the answer rather than the advertisement — and an honest account of what an AI assistant is doing.","lessons":[{"id":"modern-searching-well","slug":"searching-so-you-find-it","title":"Find the thing you were actually looking for","promise":"You will get better answers in fewer attempts, spot which results were paid for, and check a suspicious message in fifteen seconds.","icon":"search","minutes":3,"xp":55,"tier":"everyday","difficulty":3,"keywords":["search","google","results","sponsored","advert","quote marks","exact phrase"],"steps":[],"preview":false},{"id":"modern-what-ai-is","slug":"what-an-assistant-really-is","title":"Watch an assistant invent a telephone number","promise":"You will understand what a chat assistant is doing when it answers — and why it can be wrong with total confidence.","icon":"sparkles","minutes":4,"xp":55,"tier":"confident","difficulty":6,"keywords":["ai","artificial intelligence","chatgpt","copilot","gemini","assistant","hallucination"],"steps":[],"preview":false},{"id":"modern-using-ai","slug":"using-an-assistant-well","title":"Ask so the answer 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Nothing here asks you to do less online. It asks you to do it knowing what you are entitled to.","icon":"credit-card","tone":"var(--sage-600)","order":9,"after":["internet","safety"],"units":[{"id":"money-unit-1","title":"Buying online, with the law on your side","summary":"Whether the store is real, what the padlock does not tell you, and why the card you use changes everything that happens afterwards.","lessons":[{"id":"money-buying-safely","slug":"buying-online-safely","title":"Check the store, then choose how to pay","promise":"You will know how to check who you are buying from, and which way of paying leaves you best protected if it all goes wrong.","icon":"credit-card","minutes":4,"xp":65,"tier":"everyday","difficulty":6,"preview":false,"keywords":["shopping","online","padlock","https","credit card","debit card","wire transfer","gift card","chargeback"],"steps":[]},{"id":"money-fake-shops","slug":"a-shop-that-is-not-a-shop","title":"Rule out a fake shop in two minutes","promise":"You will have three checks that take two minutes and rule out nearly every fake shop before your card comes out.","icon":"search","minutes":4,"xp":55,"tier":"everyday","difficulty":6,"after":["money-buying-safely"],"keywords":["fake store","scam website","business address","reviews","better business bureau","bargain"],"steps":[],"preview":false},{"id":"money-pressure","slug":"prices-and-pressure","title":"Find the real total, and refuse to be hurried","promise":"You will recognize every trick a shopping page uses to hurry you, and have a way of comparing that ignores all of them.","icon":"clock","minutes":4,"xp":55,"tier":"everyday","difficulty":5,"after":["money-buying-safely"],"keywords":["dark patterns","countdown","only 2 left","comparison","compare prices","total price","drip pricing"],"steps":[],"preview":false}]},{"id":"money-unit-2","title":"Deliveries, and your bank","summary":"The most-sent scam in the country, and why the banking app on your phone is safer than it feels.","lessons":[{"id":"money-delivery-messages","slug":"the-message-about-your-parcel","title":"Reach your parcel by your own route","promise":"You will handle every delivery message the same way, without ever having to judge whether a particular one is real.","icon":"package","minutes":4,"xp":65,"tier":"everyday","difficulty":6,"after":["money-fake-shops"],"keywords":["usps","ups","fedex","delivery scam","tracking","package","7726","delivery fee"],"steps":[],"preview":false},{"id":"money-banking-apps","slug":"your-bank-in-your-pocket","title":"Know what your bank will never ask","promise":"You will understand why the app is safer than the website, and hold a short list of things that prove a caller is not your bank.","icon":"smartphone","minutes":4,"xp":65,"tier":"confident","difficulty":8,"after":["money-delivery-messages"],"keywords":["banking app","online banking","paying somebody new","bank fraud number","two factor","safe account","freeze card"],"steps":[],"preview":false}]},{"id":"money-unit-3","title":"Money leaving, and money coming back","summary":"The payments you had forgotten about, the rights you already have, and exactly what to do on the day something goes wrong.","lessons":[{"id":"money-subscriptions","slug":"what-you-are-paying-for","title":"Find a payment you forgot, and stop it properly","promise":"You will find every regular payment leaving your account and stop the ones you do not want, properly rather than hopefully.","icon":"refresh-cw","minutes":4,"xp":60,"tier":"everyday","difficulty":5,"keywords":["subscription","autopay","automatic payment","recurring payment","free trial","cancel","stop a payment"],"steps":[],"preview":false},{"id":"money-when-it-goes-wrong","slug":"refunds-and-when-it-goes-wrong","title":"Get your money back when something goes wrong","promise":"You will know which right applies, who to ask, in what order — and that none of it costs you a penny.","icon":"life-buoy","minutes":5,"xp":70,"tier":"confident","difficulty":8,"after":["money-buying-safely"],"keywords":["refund","returns","dispute a charge","chargeback","consumer financial protection bureau","attorney general","small claims","never arrived"],"steps":[],"preview":false}]},{"id":"money-unit-4","title":"Once you know how it works","summary":"Two lessons for somebody who has the basics and now wants the judgment: choosing how to pay by what each way protects, and finding every payment that renews itself.","lessons":[{"id":"money-choose-how-to-pay","slug":"choose-how-to-pay-by-what-it-protects","title":"Choose how to pay by what it protects","promise":"You will be able to decide, before you buy anything, which way of paying leaves you covered if it goes wrong — and know which ways leave you covered by nothing at all.","icon":"credit-card","minutes":8,"xp":75,"tier":"confident","difficulty":9,"after":["money-buying-safely","money-when-it-goes-wrong"],"keywords":["how should i pay","debit or credit","safest way to pay","bank transfer risk","chargeback","paying a builder","payment protection"],"steps":[],"preview":false},{"id":"money-every-recurring-payment","slug":"find-every-payment-that-renews-itself","title":"Find every payment that renews itself","promise":"You will be able to find every subscription you are paying for, including the ones that are invisible on your bank statement, and know which of three places each one has to be canceled in.","icon":"refresh-cw","minutes":9,"xp":80,"tier":"confident","difficulty":9,"after":["money-subscriptions"],"keywords":["subscriptions","recurring payments","what am i paying for","cancel a subscription","money going out","apple subscriptions","hidden charges"],"steps":[],"preview":false}]},{"id":"money-unit-more","title":"Money on a Screen","summary":"Read a bank app calmly, understand pending charges, set an alert, and match a receipt to your statement.","lessons":[{"id":"money-read-bank-home","slug":"money-read-bank-home","title":"Reading your bank app home screen","promise":"You will be able to find your balance and your recent charges without guessing.","icon":"home","minutes":6,"xp":55,"tier":"everyday","difficulty":5,"keywords":["bank app","balance","checking account","recent transactions","read my bank screen","account summary"],"steps":[],"preview":false},{"id":"money-pending-charges","slug":"money-pending-charges","title":"What pending means","promise":"You will be able to explain why two numbers on your bank screen do not match.","icon":"clock","minutes":6,"xp":56,"tier":"everyday","difficulty":5,"keywords":["pending","available balance","current balance","why do the numbers differ","charge not posted","hold on my card"],"steps":[],"preview":false},{"id":"money-large-charge-alert","slug":"money-large-charge-alert","title":"An alert for large charges","promise":"You will be able to have your bank text you when a big charge goes through.","icon":"bell","minutes":7,"xp":58,"tier":"everyday","difficulty":5,"keywords":["bank alerts","text me about charges","notification for large purchase","fraud alert","turn on alerts","spending alert"],"steps":[],"preview":false},{"id":"money-receipt-vs-statement","slug":"money-receipt-vs-statement","title":"Matching a receipt to your statement","promise":"You will be able to check one receipt against your account and know it is right.","icon":"file-text","minutes":7,"xp":57,"tier":"everyday","difficulty":5,"keywords":["check my statement","receipt does not match","strange charge","wrong amount on card","unfamiliar store name","dispute a charge"],"steps":[],"preview":false}]},{"id":"money-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"money-capstone","slug":"the-real-thing","title":"The subscription that is going up","promise":"You will be able to meet a message about money leaving your account, find out for yourself what is genuinely being taken, and put a stop to it in writing — to an address you found rather than one you were handed.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"phone","slug":"phone","title":"Your phone, properly","tagline":"The forty things a phone does that nobody ever showed you.","description":"The phone in your pocket can do a great deal more than you were ever shown in the store. By the end of this course you will be able to call anyone in two taps, send a photograph, and find a picture you took years ago. You will be able to stop a nuisance caller, and set the whole thing up so it is comfortable to see and loud enough to hear. Every lesson is done on a practice phone first, so nothing can go wrong on your real one. The practice screens follow an iPhone, so on a Samsung or another Android phone a few of the words differ — the shape of each job and the order of the steps are the same, and what you learn here still fits.","icon":"smartphone","tone":"var(--sky-400)","order":10,"units":[{"id":"ph-unit-1","title":"Calls and people","summary":"Calling people, being called, and keeping the ones who matter within reach of a thumb.","lessons":[{"id":"ph-ring-without-dialling","slug":"ringing-someone-without-dialling","title":"Call someone without dialing","promise":"You will be able to call anybody in your phone in two taps, and put the people you call most where your thumb already is.","icon":"phone","minutes":6,"xp":45,"tier":"foundation","difficulty":2,"preview":false,"keywords":["call","speed dial","contacts","address book","favorites","dial","phone number"],"steps":[]},{"id":"ph-save-a-number","slug":"saving-a-number-as-a-contact","title":"Save a number so you never lose it","promise":"You will be able to turn a number on a scrap of paper, or a call you have just had, into a name that appears whenever they call.","icon":"user","minutes":6,"xp":45,"tier":"foundation","difficulty":3,"after":["ph-ring-without-dialling"],"keywords":["contact","save number","add contact","address book","new contact","phone book"],"steps":[],"preview":false},{"id":"ph-answering-calls","slug":"answering-declining-and-ringing-back","title":"Answering, declining and calling back","promise":"You will be able to take a call, turn one down without being rude, and find the number of anybody who called while you were out of the room.","icon":"phone","minutes":6,"xp":45,"tier":"foundation","difficulty":3,"devices":["iphone","android"],"after":["ph-ring-without-dialling"],"keywords":["answer","decline","missed call","call back","recents","reject","speaker"],"steps":[],"preview":false},{"id":"ph-voicemail","slug":"voicemail-set-up-and-listened-to","title":"Voicemail, set up and listened to","promise":"You will be able to record a greeting in your own voice, and hear a message somebody left without calling a number and sitting through a menu.","icon":"message-circle","minutes":7,"xp":55,"tier":"everyday","difficulty":6,"devices":["iphone","android"],"after":["ph-answering-calls"],"keywords":["voicemail","answering machine","message","greeting","visual voicemail","call back"],"steps":[],"preview":false},{"id":"ph-block-a-number","slug":"blocking-a-nuisance-number","title":"Block a number that will not leave you alone","promise":"You will be able to stop one number calling you ever again, and know exactly what blocking does and does not do.","icon":"shield","minutes":6,"xp":50,"tier":"everyday","difficulty":6,"after":["ph-answering-calls"],"keywords":["block","nuisance","cold call","spam","unwanted","silence unknown callers"],"steps":[],"preview":false}]},{"id":"ph-unit-2","title":"Messages","summary":"Texts, photographs, groups and your own voice — the everyday mail, and how to tell one sort 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from a private one, mute the ones that never stop, and leave without a scene.","icon":"users","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"after":["ph-send-a-text"],"keywords":["group","group chat","mute","leave","reply all","whatsapp group"],"steps":[],"preview":false},{"id":"ph-voice-notes","slug":"sending-a-voice-note","title":"Send your voice instead of typing","promise":"You will be able to hold one button, say what you mean, and send it — which is quicker than typing and much warmer to receive.","icon":"mic","minutes":5,"xp":40,"tier":"everyday","difficulty":5,"after":["ph-send-a-text"],"keywords":["voice note","voice message","audio","microphone","recording","whatsapp"],"steps":[],"preview":false},{"id":"ph-which-app","slug":"which-app-did-that-come-from","title":"Which app did that message come from?","promise":"You will be able to look at any message and know at once whether it came by text, by WhatsApp or by email — and therefore where to go to answer it.","icon":"help-circle","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"after":["ph-send-a-text"],"keywords":["whatsapp","text","email","notification","which app","reply","inbox"],"steps":[],"preview":false},{"id":"ph-dictation","slug":"reading-and-replying-without-your-glasses","title":"Reply without your glasses on","promise":"You will be able to speak a message instead of typing it, and have the phone read one out to you.","icon":"mic","minutes":6,"xp":55,"tier":"confident","difficulty":7,"devices":["iphone","android"],"after":["ph-send-a-text"],"keywords":["dictation","speak","voice typing","read aloud","eyesight","accessibility"],"steps":[],"preview":false}]},{"id":"ph-unit-3","title":"The camera and photographs","summary":"Taking pictures worth keeping, finding them again years later, and sending one without sending them all.","lessons":[{"id":"ph-photo-in-focus","slug":"a-photograph-that-is-actually-in-focus","title":"A photograph that is actually in 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it was taken, in under a minute.","icon":"search","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"after":["ph-photo-in-focus"],"keywords":["photos","find","search","album","date","years","memories"],"steps":[],"preview":false},{"id":"ph-share-one-photo","slug":"sending-one-photograph-not-the-album","title":"Send one photograph, not the whole album","promise":"You will be able to pick exactly the pictures you mean, send those, and be sure that nothing else went with them.","icon":"share","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"after":["ph-find-an-old-photo"],"keywords":["share","send photo","select","album","link","privacy"],"steps":[],"preview":false},{"id":"ph-delete-and-undelete","slug":"deleting-a-photograph-and-getting-it-back","title":"Delete a photograph, and get it back","promise":"You will be able to clear out the blurred ones without a moment of worry, because you will know exactly where they go and how to get them back.","icon":"trash","minutes":5,"xp":40,"tier":"foundation","difficulty":3,"after":["ph-find-an-old-photo"],"keywords":["delete","recover","recently deleted","trash","undo","photos"],"steps":[],"preview":false}]},{"id":"ph-unit-4","title":"Making it yours","summary":"Bigger, louder, quiet at night, and the things you use every day within reach of a thumb.","lessons":[{"id":"ph-bigger-text","slug":"making-the-text-bigger","title":"Make the writing bigger on your phone","promise":"You will be able to make every word on your phone a comfortable size, and put it back in ten seconds if you go too far.","icon":"type","minutes":5,"xp":40,"tier":"foundation","difficulty":2,"keywords":["text size","bigger","font","eyesight","read","bold","zoom"],"steps":[],"preview":false},{"id":"ph-louder-and-longer","slug":"a-louder-ring-that-lasts-longer","title":"A louder ring, that lasts longer","promise":"You will be able to hear the phone from the next room, and give yourself enough time to get to it.","icon":"volume","minutes":6,"xp":50,"tier":"everyday","difficulty":4,"devices":["iphone","android"],"keywords":["volume","louder","ringtone","ringer","missed calls","hearing","silent"],"steps":[],"preview":false},{"id":"ph-silence-at-night","slug":"stopping-it-ringing-at-night","title":"Stop it ringing at night","promise":"You will be able to make the phone go quiet at bedtime and come back on in the morning, without missing anything that matters.","icon":"moon","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["quiet","night","sleep","do not disturb","silent","focus","bedtime"],"steps":[],"preview":false},{"id":"ph-torch-alarm-timer","slug":"the-flashlight-the-alarm-and-the-timer","title":"The flashlight, the alarm and the timer","promise":"You will be able to light a dark keyhole, wake at six thirty, and stop the potatoes boiling over — without unlocking the phone.","icon":"clock","minutes":5,"xp":40,"tier":"foundation","difficulty":2,"keywords":["flashlight","light","alarm","timer","clock","control center"],"steps":[],"preview":false},{"id":"ph-first-screen","slug":"the-apps-you-use-on-the-first-screen","title":"Put what you use on the first screen","promise":"You will be able to move the apps you actually use to where your thumb lands, and clear away the ones you never asked for.","icon":"grid","minutes":6,"xp":50,"tier":"confident","difficulty":6,"keywords":["home screen","apps","move","rearrange","dock","app library","declutter"],"steps":[],"preview":false}]},{"id":"ph-unit-5","title":"Housekeeping","summary":"The three messages a phone gives you about itself, and what to actually do about each one.","lessons":[{"id":"ph-storage-full","slug":"when-it-says-storage-is-full","title":"When it says storage is full","promise":"You will be able to see what is taking up the room, and win several gigabytes back in about two minutes.","icon":"hard-drive","minutes":7,"xp":55,"tier":"confident","difficulty":8,"keywords":["storage","full","space","gigabytes","delete","memory","room"],"steps":[],"preview":false},{"id":"ph-updates","slug":"updating-the-phone-without-the-dread","title":"Updating the phone, without the dread","promise":"You will be able to install an update on purpose, at a time that suits you, knowing what it will and will not change.","icon":"download","minutes":6,"xp":50,"tier":"confident","difficulty":8,"keywords":["update","software update","ios","android","install","later","security"],"steps":[],"preview":false},{"id":"ph-battery","slug":"what-actually-drains-the-battery","title":"What actually drains the battery","promise":"You will be able to see which app is eating your day, and stop worrying about the things that make no difference at all.","icon":"battery","minutes":6,"xp":50,"tier":"everyday","difficulty":4,"keywords":["battery","charge","drain","power","low power mode","closing apps"],"steps":[],"preview":false}]},{"id":"ph-unit-advanced","title":"A Phone You Run","summary":"Four afternoon projects for deciding what interrupts you, keeping a battery healthy, understanding what apps can see, and moving to a new phone.","lessons":[{"id":"ph-interrupt-budget","slug":"deciding-what-interrupts-you","title":"Deciding what is allowed to interrupt you","promise":"You will be able to sort your notifications into ones that ring and ones that wait.","icon":"bell","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["notifications","turn off alerts","quiet notifications","do not disturb","silence apps","too many alerts"],"steps":[],"preview":false},{"id":"ph-battery-years","slug":"battery-health-over-years","title":"Keeping a battery healthy for years","promise":"You will be able to change three habits that slow how fast your battery wears out.","icon":"battery","minutes":9,"xp":76,"tier":"confident","difficulty":9,"keywords":["battery health","phone battery draining","charge overnight","battery percent","optimized charging","phone gets hot"],"steps":[],"preview":false},{"id":"ph-app-permissions","slug":"what-an-app-can-see","title":"What an app is allowed to see","promise":"You will be able to read an app permission list and take back the ones that make no sense.","icon":"shield-check","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["app permissions","location access","microphone access","photos permission","privacy settings","why does this app want my contacts"],"steps":[],"preview":false},{"id":"ph-new-phone-move","slug":"moving-to-a-new-phone","title":"Moving to a new phone without losing anything","promise":"You will be able to prepare for a phone transfer so nothing important is left behind.","icon":"smartphone","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["new phone setup","transfer photos to new phone","backup my phone","move contacts","two factor new phone","switch phones"],"steps":[],"preview":false}]},{"id":"phone-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"phone-capstone","slug":"the-real-thing","title":"The two photographs Sheila needs","promise":"You will be able to find a particular photograph among hundreds, fetch back one you thought had gone for good, and send exactly the two you meant — no more and no fewer.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"computer","slug":"computer","title":"Your computer, properly","tagline":"The everyday moves that make a computer feel like yours.","description":"This is the course for the jobs you have quietly been working around: saving a letter somewhere you can find it again, printing only the page you actually want, getting the photographs off a memory stick, making the screen comfortable to read for an evening. Each lesson is one real errand, practiced on a copy of the screen you already have, so nothing you press can touch your own machine. By the end the computer feels less like something you are allowed to borrow and more like a desk you have arranged yourself.","icon":"monitor","tone":"var(--sage-400)","order":11,"units":[{"id":"pc-unit-1","title":"Getting around","summary":"Where everything actually lives, and the two keys that make the rest of it safe to try.","lessons":[{"id":"pc-desktop-and-taskbar","slug":"the-desktop-and-the-bar-along-the-bottom","title":"The desktop and the bar along the bottom","promise":"You will be able to name every part of your screen, and find Start and Settings on any computer.","icon":"monitor","minutes":4,"xp":45,"tier":"foundation","difficulty":2,"preview":false,"devices":["windows","mac"],"keywords":["desktop","taskbar","dock","start","screen","icons","window","lost"],"steps":[]},{"id":"pc-windows-that-vanish","slug":"bring-back-a-window-that-vanished","title":"Bring back a window that vanished","promise":"You will be able to get back a window that disappeared, in one press, and tell the three corner buttons apart.","icon":"maximize","minutes":3,"xp":45,"tier":"foundation","difficulty":2,"after":["pc-desktop-and-taskbar"],"keywords":["taskbar","dock","minimize","minimise","window","vanished","lost","close"],"steps":[],"preview":false},{"id":"pc-find-a-program","slug":"find-a-program-you-know-is-there","title":"Find a program you know is there","promise":"You will be able to open anything on your computer by typing three letters of its name.","icon":"search","minutes":3,"xp":40,"tier":"foundation","difficulty":2,"devices":["windows","mac"],"after":["pc-desktop-and-taskbar"],"keywords":["search","find","program","app","start menu","spotlight","open","pin"],"steps":[],"preview":false},{"id":"pc-keyboard-and-pinning","slug":"open-things-without-the-mouse","title":"Open things without the mouse","promise":"You will be able to open anything with one key and your fingers, and pin what you use weekly so it is never hunted for again.","icon":"keyboard","minutes":3,"xp":40,"tier":"foundation","difficulty":2,"after":["pc-find-a-program"],"keywords":["windows key","spotlight","shortcut","pin","taskbar","keyboard"],"steps":[],"preview":false},{"id":"pc-two-windows","slug":"two-windows-side-by-side","title":"Two windows, side by side","promise":"You will be able to put two things on screen at once and copy between them, instead of flicking back and forth.","icon":"layers","minutes":6,"xp":45,"tier":"everyday","difficulty":6,"devices":["windows","mac"],"after":["pc-desktop-and-taskbar"],"keywords":["windows","side by side","snap","split screen","two","arrange","half"],"steps":[],"preview":false},{"id":"pc-copy-and-paste","slug":"copy-and-paste","title":"Copy and paste, properly","promise":"You will be able to move words and addresses from one place to another without retyping a thing.","icon":"copy","minutes":3,"xp":50,"tier":"foundation","difficulty":2,"devices":["windows","mac"],"after":["pc-desktop-and-taskbar"],"keywords":["copy","paste","cut","clipboard","ctrl c","ctrl v","shortcut","keyboard"],"steps":[],"preview":false},{"id":"pc-cut-and-move-a-file","slug":"move-a-file-with-cut-and-paste","title":"Move a file with cut and paste","promise":"You will be able to move a file into the right folder without dragging it across the screen and hoping.","icon":"folder","minutes":3,"xp":50,"tier":"foundation","difficulty":2,"after":["pc-copy-and-paste"],"keywords":["cut","move","file","folder","ctrl x","mac","cmd"],"steps":[],"preview":false},{"id":"pc-undo","slug":"undo-the-reassuring-key","title":"Undo: the most reassuring key there is","promise":"You will be able to take back the last thing you did — and the thing before that — in almost any program.","icon":"rotate-ccw","minutes":6,"xp":45,"tier":"foundation","difficulty":3,"devices":["windows","mac"],"after":["pc-copy-and-paste"],"keywords":["undo","redo","ctrl z","mistake","back","reverse","accident"],"steps":[],"preview":false}]},{"id":"pc-unit-2","title":"Doing real work","summary":"Writing, reading, printing and sharing — the four jobs a computer is actually for.","lessons":[{"id":"pc-write-and-save","slug":"write-something-and-save-it","title":"Write something and save it where you can find it","promise":"You will be able to write a letter and put it in a folder you chose yourself.","icon":"save","minutes":4,"xp":55,"tier":"everyday","difficulty":5,"devices":["windows","mac"],"after":["pc-desktop-and-taskbar"],"keywords":["save","save as","word","document","letter","folder","find","file name"],"steps":[],"preview":false},{"id":"pc-find-it-a-week-later","slug":"find-a-document-a-week-later","title":"Find a document a week later","promise":"You will be able to get 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sheet.","icon":"printer","minutes":7,"xp":50,"tier":"everyday","difficulty":6,"devices":["windows","mac"],"after":["pc-pdf-bigger"],"keywords":["print","printer","pages","page range","double sided","preview","pdf"],"steps":[],"preview":false},{"id":"pc-screenshot","slug":"take-a-picture-of-your-screen","title":"Take a picture of your screen and send it","promise":"You will be able to show somebody exactly what is on your screen, instead of trying to describe it down the telephone.","icon":"camera","minutes":7,"xp":50,"tier":"confident","difficulty":8,"devices":["windows","mac"],"after":["pc-copy-and-paste"],"keywords":["screenshot","screen shot","snip","picture of screen","error","show","help"],"steps":[],"preview":false},{"id":"pc-accents-and-symbols","slug":"when-the-keyboard-types-the-wrong-symbols","title":"When the keyboard types the wrong symbols","promise":"You will be able to fix a keyboard that has started producing the wrong symbols, without replacing anything.","icon":"type","minutes":3,"xp":45,"tier":"confident","difficulty":7,"devices":["windows","mac"],"after":["pc-write-and-save"],"keywords":["accent","symbol","keyboard","layout","quotation marks","at sign","emoji","wrong letters"],"steps":[],"preview":false},{"id":"pc-accents-and-the-insert-menu","slug":"accents-and-symbols-not-on-any-key","title":"Accents and symbols that are on no key","promise":"You will be able to put é, €, ½ or any other symbol into a letter, with nothing memorized.","icon":"type","minutes":3,"xp":45,"tier":"confident","difficulty":6,"after":["pc-accents-and-symbols"],"keywords":["accent","symbol","euro","insert","emoji","special character"],"steps":[],"preview":false}]},{"id":"pc-unit-3","title":"Things that come in and go out","summary":"Memory sticks, downloads, attachments and scans — how things get onto the machine and off it again.","lessons":[{"id":"pc-usb-photos","slug":"get-photos-off-a-usb-stick","title":"Get the photos off a USB 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one to send several things at once.","icon":"package","minutes":6,"xp":45,"tier":"confident","difficulty":7,"devices":["windows","mac"],"after":["pc-downloads"],"keywords":["zip","compressed","extract","unzip","folder","archive","attachment"],"steps":[],"preview":false},{"id":"pc-attach-a-file","slug":"attach-a-file-to-an-email","title":"Attach a file to an email","promise":"You will be able to send somebody a document, and save one they have sent you.","icon":"paperclip","minutes":7,"xp":50,"tier":"everyday","difficulty":6,"after":["pc-write-and-save"],"keywords":["attach","attachment","email","send","file","paperclip","save attachment"],"steps":[],"preview":false},{"id":"pc-scan-with-phone","slug":"scan-a-document-with-your-phone","title":"Scan a document with your phone","promise":"You will be able to turn a paper letter into a tidy PDF on your computer, without owning a scanner.","icon":"smartphone","minutes":7,"xp":50,"tier":"confident","difficulty":8,"devices":["windows","mac"],"after":["pc-attach-a-file"],"keywords":["scan","scanner","phone","pdf","photograph","document","onedrive","send to computer"],"steps":[],"preview":false}]},{"id":"pc-unit-4","title":"Keeping it healthy","summary":"Updates, space and speed — the maintenance nobody explains, without any of the nonsense.","lessons":[{"id":"pc-sleep-restart-shutdown","slug":"sleep-restart-or-shut-down","title":"Sleep, restart or shut down","promise":"You will know which of the three to choose, where the buttons are, and why restart fixes things that shutting down does not.","icon":"power","minutes":5,"xp":40,"tier":"foundation","difficulty":3,"devices":["windows","mac"],"after":["pc-desktop-and-taskbar"],"keywords":["shut down","restart","sleep","power","lid","reboot","off"],"steps":[],"preview":false},{"id":"pc-updates","slug":"why-it-keeps-asking-to-update","title":"Why it keeps asking to 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at the computer is pleasant or exhausting.","lessons":[{"id":"pc-everything-bigger","slug":"make-everything-bigger","title":"Make everything bigger, without breaking the layout","promise":"You will be able to make every word on your screen a comfortable size, without anything running off the edge.","icon":"maximize","minutes":6,"xp":45,"tier":"everyday","difficulty":5,"devices":["windows","mac"],"after":["pc-desktop-and-taskbar"],"keywords":["bigger","text size","scale","zoom","display","resolution","eyesight","small"],"steps":[],"preview":false},{"id":"pc-night-light","slug":"night-light-and-brightness","title":"Night light and brightness","promise":"You will be able to make the screen kind to your eyes in the evening, and stop it glaring at you in a dark room.","icon":"moon","minutes":5,"xp":40,"tier":"everyday","difficulty":5,"devices":["windows","mac"],"after":["pc-everything-bigger"],"keywords":["brightness","night light","blue light","dark 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reader","eyes","tired"],"steps":[],"preview":false}]},{"id":"pc-unit-advanced","title":"A Computer, Handled Well","summary":"Four afternoon projects for somebody who already knows their way around a computer: finding lost disk space, sharing one machine, judging software before installing it, and preparing a computer for the repair shop.","lessons":[{"id":"pc-where-the-disk-space-went","slug":"where-the-disk-space-went","title":"Finding out where the disk space actually went","promise":"You will be able to find the folders eating your storage and clear space without guessing.","icon":"hard-drive","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["disk full","startup disk almost full","storage settings","what is taking up space","free up space","large files"],"steps":[],"preview":false},{"id":"pc-two-accounts-one-machine","slug":"two-accounts-one-machine","title":"Two people, one computer, two accounts","promise":"You will be able to set up a second account so two people share a machine without sharing a mess.","icon":"users","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["add a user","second account","guest account","share a computer","standard vs administrator","switch user"],"steps":[],"preview":false},{"id":"pc-judging-a-program-before-you-install-it","slug":"judging-a-program-before-you-install-it","title":"Deciding whether a program is worth trusting","promise":"You will be able to judge a piece of software before installing it, using four checks that take five minutes.","icon":"shield-check","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["is this safe to install","download software","app store","free download","publisher unknown","bundled software"],"steps":[],"preview":false},{"id":"pc-before-it-goes-in-for-repair","slug":"before-it-goes-in-for-repair","title":"Getting a computer ready for the repair shop","promise":"You will be able to prepare a computer for repair so your files are safe and your accounts stay yours.","icon":"wrench","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["taking computer for repair","back up before repair","give password to technician","sign out of accounts","find my device","repair shop checklist"],"steps":[],"preview":false}]},{"id":"computer-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"computer-capstone","slug":"the-real-thing","title":"Three things before Friday","promise":"You will be able to sit down to a morning’s worth of odd jobs on a computer — something to read, something to keep, something to send — and do the lot of it without asking anybody and without a single instruction on the screen.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"tablet","slug":"tablet","title":"Your tablet, properly","tagline":"The big friendly screen, and the things it is genuinely better at.","description":"A tablet is the easiest machine in the house to use and the one most often left in a drawer, because nobody ever showed anybody what it is for. By the end of this course you will be able to prop it up and read the paper on it, and cook from it without the screen going dark. You will be able to see a grandchild’s face at a proper size, borrow a library book on it for nothing, and hand it to somebody else without handing over your letters. Every lesson is done on a practice tablet first, so nothing here can touch your real one. The practice screens follow an iPad, so on a Samsung or another Android tablet a few of the words differ — the shape of each job and the order of the steps are the same, and what you learn here still fits.","icon":"grid","tone":"var(--sky-500)","order":12,"units":[{"id":"tb-unit-1","title":"Getting comfortable with it","summary":"The object in your hands, arranged so it suits you rather than the store that sold it.","lessons":[{"id":"tb-holding-and-propping","slug":"holding-it-and-propping-it-up","title":"Hold it, prop it, and stop the picture spinning","promise":"You will be able to sit comfortably with the tablet for an hour, stand it up on a table by itself, and stop the screen turning over every time you lean 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live.","lessons":[{"id":"tb-library-books","slug":"library-books-and-audiobooks-for-nothing","title":"Borrow a library book on it, for nothing","promise":"You will be able to borrow a book or an audiobook from your own library on the tablet, at no cost, without leaving the chair — and know what happens when it is due back.","icon":"book","minutes":7,"xp":55,"tier":"everyday","difficulty":5,"keywords":["library","books","audiobook","borrow","reading","free","library card","ebook"],"steps":[],"preview":false},{"id":"tb-photos-from-phone","slug":"photographs-from-the-phone-onto-the-big-screen","title":"Get the photographs off your phone and onto this","promise":"You will be able to have every photograph you take on the phone appear on the tablet by itself, and show a proper slideshow on a screen big enough for two people to 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before you press the button, and take off the dozen that came with the tablet and have never been opened.","icon":"package","minutes":7,"xp":55,"tier":"confident","difficulty":8,"after":["tb-home-screen"],"keywords":["apps","app store","install","delete","remove","free","in-app purchase","reviews"],"steps":[],"preview":false},{"id":"tb-storage-full","slug":"storage-full-and-keeping-it-fed","title":"What \"storage full\" really means, and keeping it fed","promise":"You will be able to find out exactly what has filled the tablet up, and get several gigabytes back in five minutes.","icon":"hard-drive","minutes":4,"xp":55,"tier":"confident","difficulty":8,"after":["tb-charging"],"keywords":["storage","full","space","gigabytes","downloads","charging","cable","delete","room"],"steps":[],"preview":false},{"id":"tb-photos-in-half-the-room","slug":"every-photograph-in-half-the-room","title":"Every photograph, in half the room","promise":"You will be able to keep every photograph you have while the tablet holds smaller copies, and empty the waiting room deleted things sit in.","icon":"image","minutes":3,"xp":55,"tier":"confident","difficulty":7,"after":["tb-storage-full"],"keywords":["photographs","optimize storage","icloud","recently deleted","space","smaller copies"],"steps":[],"preview":false}]},{"id":"tb-unit-4","title":"When it is not only yours","summary":"A tablet almost always ends up shared. Here is how to hand it over, and hand it on, without handing over anything private.","lessons":[{"id":"tb-hand-to-a-child","slug":"handing-it-to-a-grandchild","title":"Hand it to a grandchild, without handing over your letters","promise":"You will be able to give the tablet to a five-year-old, know they cannot leave the program you opened, and take it back with your post, your photographs and your bank exactly as you left them.","icon":"lock","minutes":7,"xp":60,"tier":"confident","difficulty":8,"keywords":["grandchild","children","lock","guided access","one app","safe","hand over","pin"],"steps":[],"preview":false},{"id":"tb-second-person","slug":"a-second-person-on-the-same-tablet","title":"Two people, one tablet, two sets of things","promise":"You will be able to give somebody else their own side of the tablet — their own post, their own photographs, their own crossword — without either of you seeing the other’s.","icon":"users","minutes":7,"xp":55,"tier":"confident","difficulty":8,"after":["tb-hand-to-a-child"],"keywords":["shared","two people","users","profile","account","household","switch","husband","wife"],"steps":[],"preview":false},{"id":"tb-accidental-buying","slug":"stopping-anything-being-bought-by-accident","title":"Make it impossible to buy anything by accident","promise":"You will be able to set the tablet so that nothing at all can be bought on it without your say-so — by a grandchild, by a game, or by a stray press of your own.","icon":"shield-check","minutes":7,"xp":60,"tier":"confident","difficulty":8,"keywords":["buying","purchase","in-app","money","accident","children","password","refund","subscription"],"steps":[],"preview":false},{"id":"tb-signed-into-what","slug":"what-a-shared-tablet-should-be-signed-into","title":"What a sitting-room tablet should be signed into","promise":"You will be able to decide, deliberately, which things stay signed in on a tablet anybody might pick up — and take the two or three that should not be off it in five minutes.","icon":"shield","minutes":6,"xp":55,"tier":"confident","difficulty":8,"after":["tb-second-person"],"keywords":["signed in","shared","bank","security","sign out","password","living room","household"],"steps":[],"preview":false},{"id":"tb-passing-it-on","slug":"passing-it-on-or-getting-rid-of-it","title":"Passing it on, or getting rid of it safely","promise":"You will be able to hand a tablet to a grandchild, sell it, or take it to be recycled, knowing that not one photograph, letter or password has gone with it.","icon":"gift","minutes":7,"xp":55,"tier":"confident","difficulty":8,"after":["tb-signed-into-what"],"keywords":["sell","give away","wipe","erase","recycle","reset","sign out","dispose","old tablet"],"steps":[],"preview":false}]},{"id":"tb-unit-advanced","title":"The Tablet, Used Well","summary":"Four afternoon projects that turn a tablet into a genuine reading machine, keep a shared one peaceful, move your pictures somewhere safe, and tell you honestly when it is done.","lessons":[{"id":"tb-reading-machine","slug":"tablet-as-reading-machine","title":"Make the tablet comfortable to read on for an hour","promise":"You will be able to set up a tablet so long reading does not tire your eyes.","icon":"book","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["tablet text too small","reading mode tablet","night shift","screen too bright at night","library books on tablet","make tablet easier to read"],"steps":[],"preview":false},{"id":"tb-shared-family","slug":"shared-family-tablet","title":"Keep a shared family tablet civil","promise":"You will be able to share one tablet without your mail, photos, or purchases getting tangled with somebody elses.","icon":"users","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["shared tablet grandkids","guest mode tablet","stop accidental purchases","kids using my tablet","separate profiles tablet","lock 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One job on a practice computer, done your own way.","lessons":[{"id":"tablet-capstone","slug":"the-real-thing","title":"Two days before Sandhaven","promise":"You will be able to get everything one day depends on out of your emails and into one place on the device itself, so that a lost signal on a train costs you nothing at all.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"email","slug":"email","title":"Email, properly","tagline":"From “I think I sent it” to knowing exactly what happened.","description":"Email is the thing almost everybody has to use and almost nobody was shown properly. This course takes you from writing a message and proving to yourself that it left, through an inbox that quietly sorts itself, to the handful of settings that keep the account yours. 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Four things that keep it yours.","lessons":[{"id":"em-password","slug":"a-password-you-can-remember","title":"A password you can actually remember","promise":"You will be able to make one strong password you can say out loud, and know where to keep it.","icon":"key","minutes":6,"xp":50,"tier":"confident","difficulty":7,"keywords":["password","strong","remember","three words","change password","saved"],"steps":[],"preview":false},{"id":"em-two-step","slug":"two-step-sign-in","title":"Two-step sign-in on the account everything depends on","promise":"You will be able to turn on the one setting that stops somebody who has your password from getting into your email.","icon":"shield-check","minutes":8,"xp":60,"tier":"confident","difficulty":8,"after":["em-password"],"keywords":["two step","two factor","code","text","security","backup codes"],"steps":[],"preview":false},{"id":"em-locked-out","slug":"the-day-you-cannot-get-in","title":"The day you cannot get in","promise":"You will know the exact steps to get back into your own email, and what to set up today so that those steps work.","icon":"life-buoy","minutes":8,"xp":55,"tier":"confident","difficulty":8,"after":["em-two-step"],"keywords":["locked out","forgotten password","reset","recovery","cannot sign in"],"steps":[],"preview":false},{"id":"em-recover-deleted","slug":"getting-a-deleted-email-back","title":"Getting a deleted email back","promise":"You will be able to bring back a message you deleted, up to about a month afterwards.","icon":"trash","minutes":5,"xp":40,"tier":"foundation","difficulty":3,"after":["em-archive-or-delete"],"keywords":["deleted","bin","trash","restore","recover","undelete"],"steps":[],"preview":false}]},{"id":"em-unit-advanced","title":"Email, Handled Well","summary":"Four advanced habits: a filing scheme that lasts, reading the real sender address, getting back into a locked mailbox, and deciding what to keep for years.","lessons":[{"id":"em-filing-that-lasts","slug":"filing-that-lasts","title":"A filing scheme that still works in ten years","promise":"You will be able to build a small set of folders you can still use a decade from now.","icon":"folder","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["email folders","labels","organize inbox","archive email","filing system","too many folders"],"steps":[],"preview":false},{"id":"em-read-the-address","slug":"read-the-address","title":"Telling a real sender from a borrowed name","promise":"You will be able to read the actual email address and judge who really sent a message.","icon":"search","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["fake email","sender address","domain name","phishing","who sent this","check the address"],"steps":[],"preview":false},{"id":"em-locked-out-recovery","slug":"locked-out-recovery","title":"Getting back into a mailbox you cannot open","promise":"You will be able to set up recovery now so a lost password never locks you out later.","icon":"key","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["locked out of email","forgot password","recovery phone","account recovery","reset password","backup email"],"steps":[],"preview":false},{"id":"em-worth-keeping","slug":"worth-keeping","title":"Deciding what is worth keeping for years","promise":"You will be able to tell which messages deserve to outlive your mailbox.","icon":"save","minutes":8,"xp":76,"tier":"confident","difficulty":9,"keywords":["save email","keep receipts","export email","print to pdf","important documents","what to delete"],"steps":[],"preview":false}]},{"id":"email-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"email-capstone","slug":"the-real-thing","title":"The message Jean says she sent","promise":"You will be able to find a message that never reached your inbox, answer the right one of two from the same person, and put a stop to the post that buried it — with nobody telling you where to look.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"photos","slug":"photos","title":"Photos and memories","tagline":"Take them, find them, share them, and never lose them.","description":"Most of us now take more photographs in a month than our parents took in a decade, and can rarely lay hands on the one we actually want. This course covers both ends of that: taking a picture worth keeping, and finding it again three years later. It also settles the two questions almost everybody has and almost nobody asks — where the photographs really are, and what happens to one when you delete it.","icon":"camera","tone":"var(--rose-500)","order":14,"units":[{"id":"ph2-unit-1","title":"Taking a better one","summary":"Five small habits that turn a blurred, half-cropped snapshot into a photograph somebody would want to keep.","lessons":[{"id":"ph2-steady-and-focus","slug":"hold-it-steady-and-tap-to-focus","title":"Steady hands, and tapping to focus","promise":"You will be able to take a photograph that is sharp on the thing you actually care about, first time.","icon":"camera","minutes":4,"xp":45,"tier":"foundation","difficulty":2,"preview":false,"keywords":["camera","blurry","blurred","focus","sharp","steady","tap"],"devices":["iphone","android"],"steps":[]},{"id":"ph2-camera-settings","slug":"two-camera-settings-worth-turning-on","title":"Two camera settings worth turning on","promise":"You will be able to turn on the grid that straightens a picture, and take the photograph with a button you can press without jogging the phone.","icon":"camera","minutes":3,"xp":45,"tier":"foundation","difficulty":2,"after":["ph2-steady-and-focus"],"keywords":["grid","volume button","shutter","camera settings","level","straight"],"steps":[],"preview":false},{"id":"ph2-portrait-landscape","slug":"portrait-or-landscape","title":"Portrait, landscape, and why it matters later","promise":"You will know which way to turn the phone before you press the shutter, so the picture looks right wherever it ends up.","icon":"smartphone","minutes":5,"xp":40,"tier":"foundation","difficulty":3,"after":["ph2-steady-and-focus"],"keywords":["portrait","landscape","sideways","rotate","turn","wide","television"],"steps":[],"preview":false},{"id":"ph2-photograph-a-document","slug":"photographing-a-form-or-a-meter","title":"Photographing a form, a letter or the meter","promise":"You will be able to take a picture of a document that the person at the other end can actually read.","icon":"file-text","minutes":6,"xp":50,"tier":"everyday","difficulty":6,"after":["ph2-steady-and-focus"],"keywords":["document","form","meter reading","scan","passport","insurance","letter","readable"],"steps":[],"preview":false},{"id":"ph2-group-photo","slug":"getting-everyone-in-the-picture","title":"A group photograph with everyone in it","promise":"You will be able to take a group photograph where nobody is cut in half, nobody is blinking, and you are in it too.","icon":"users","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"after":["ph2-portrait-landscape"],"keywords":["group","family","timer","self timer","wide","christmas","everyone","burst"],"steps":[],"preview":false},{"id":"ph2-flash","slug":"the-flash-and-when-it-helps","title":"The flash, and the three times it helps","promise":"You will know when to let the flash fire and when it is the reason the photograph looks worse than the room did.","icon":"zap","minutes":5,"xp":40,"tier":"everyday","difficulty":5,"after":["ph2-steady-and-focus"],"keywords":["flash","dark","night","glare","torch","auto","concert"],"steps":[],"preview":false}]},{"id":"ph2-unit-2","title":"Finding anything","summary":"Your phone already knows what is in every photograph you have ever taken. This is how to ask it.","lessons":[{"id":"ph2-how-photos-are-organised","slug":"how-your-photos-are-organized","title":"Why they are in date order, like it or not","promise":"You will stop hunting for a filing cabinet that was never there, and start using the one arrangement your phone actually has.","icon":"calendar","minutes":5,"xp":40,"tier":"foundation","difficulty":2,"keywords":["organized","date order","library","years","months","recents","sorted"],"steps":[],"preview":false},{"id":"ph2-find-a-month","slug":"finding-a-photo-from-a-month","title":"Finding the photograph from last August","promise":"You will be able to get to any month of any year in about four presses, without scrolling for ten minutes.","icon":"clock","minutes":5,"xp":45,"tier":"everyday","difficulty":5,"after":["ph2-how-photos-are-organised"],"keywords":["find","august","month","date","scroll","jump","when"],"steps":[],"preview":false},{"id":"ph2-search-photos","slug":"searching-for-beach-or-dog","title":"Searching for “beach” or “dog”","promise":"You will be able to find a photograph by describing what is in it, even when you have no idea when it was taken.","icon":"search","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"after":["ph2-how-photos-are-organised"],"keywords":["search","find","beach","dog","faces","names","receipt","text"],"steps":[],"preview":false},{"id":"ph2-favourites","slug":"favorites","title":"Favorites: the two-second habit","promise":"You will have one place holding only the photographs you actually care about, built up two seconds at a 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single photograph to somebody, from wherever you happen to be standing, in four presses.","icon":"send","minutes":5,"xp":40,"tier":"foundation","difficulty":2,"keywords":["send","share","text","message","attach","one photo"],"steps":[],"preview":false},{"id":"ph2-send-twenty","slug":"sending-twenty-photos","title":"Sending twenty photographs at once","promise":"You will be able to send a whole afternoon of photographs as one link, instead of twenty messages that fill up somebody else’s phone.","icon":"link","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"after":["ph2-send-one-photo"],"keywords":["many photos","link","icloud link","email","too big","attachment","bulk"],"steps":[],"preview":false},{"id":"ph2-shared-album","slug":"a-shared-album-that-updates","title":"An album that keeps itself up to date","promise":"You will be able to set up one album the family can look at whenever they like, and add to it for years without sending anything again.","icon":"users","minutes":7,"xp":55,"tier":"confident","difficulty":8,"after":["ph2-albums","ph2-send-twenty"],"keywords":["shared album","family","invite","subscribe","together","grandchildren"],"steps":[],"preview":false},{"id":"ph2-save-from-message","slug":"keeping-a-photo-someone-sent-you","title":"Keeping a photograph somebody sent you","promise":"You will be able to take a picture out of a message and put it into your own photographs, so it survives the message being deleted.","icon":"download","minutes":5,"xp":45,"tier":"everyday","difficulty":6,"after":["ph2-send-one-photo"],"keywords":["save","download","whatsapp","message","keep","camera roll"],"steps":[],"preview":false},{"id":"ph2-what-a-photo-carries","slug":"what-a-photo-tells-people","title":"What a photograph tells people about you","promise":"You will know what travels inside a picture, and be able to take it out before you send one.","icon":"map","minutes":6,"xp":50,"tier":"confident","difficulty":7,"after":["ph2-send-one-photo"],"keywords":["location","privacy","metadata","exif","address","safety"],"steps":[],"preview":false}]},{"id":"ph2-unit-4","title":"Keeping them safe","summary":"The thirty-day safety net, what the cloud is really doing, and how to get your photographs somewhere that will outlast the phone.","lessons":[{"id":"ph2-deleting-and-getting-back","slug":"deleting-and-getting-it-back","title":"Deleting one, and getting it back","promise":"You will be able to delete a photograph knowing exactly where it goes, and bring it back again at any point in the next thirty days.","icon":"rotate-ccw","minutes":6,"xp":50,"tier":"foundation","difficulty":3,"keywords":["delete","deleted","recover","restore","bin","thirty days","lost"],"steps":[],"preview":false},{"id":"ph2-what-the-cloud-does","slug":"what-icloud-is-actually-doing","title":"What iCloud and Google Photos actually do","promise":"You will know whether your photographs have a second copy somewhere, and be able to check it in under a minute.","icon":"cloud","minutes":7,"xp":55,"tier":"everyday","difficulty":6,"after":["ph2-deleting-and-getting-back"],"keywords":["icloud","google photos","backup","sync","storage","cloud","full"],"steps":[],"preview":false},{"id":"ph2-onto-a-computer","slug":"getting-them-onto-a-computer","title":"Getting them off the phone and onto a computer","promise":"You will be able to copy a year of photographs onto a computer or a memory stick, so they exist somewhere the phone cannot take with it.","icon":"laptop","minutes":7,"xp":55,"tier":"confident","difficulty":8,"after":["ph2-what-the-cloud-does"],"keywords":["computer","import","cable","usb","memory stick","copy","backup"],"steps":[],"preview":false},{"id":"ph2-scanning-old-photos","slug":"scanning-old-paper-photographs","title":"Scanning the old paper photographs","promise":"You will be able to turn a box of paper photographs into pictures on your phone, using nothing you do not already own.","icon":"image","minutes":7,"xp":55,"tier":"everyday","difficulty":6,"after":["ph2-photograph-a-document"],"keywords":["scan","old photos","paper","album","shoebox","copy","caption"],"steps":[],"preview":false},{"id":"ph2-printing","slug":"printing-one-properly","title":"Printing one properly, and a book of them","promise":"You will be able to get a photograph printed at a size and a quality worth framing, and know what a book of them actually costs.","icon":"printer","minutes":6,"xp":50,"tier":"confident","difficulty":7,"after":["ph2-send-twenty"],"keywords":["print","printing","photo book","frame","enlargement","boots","order"],"steps":[],"preview":false}]},{"id":"ph2-unit-advanced","title":"Photographs, Deeper","summary":"Judgment calls about keeping, scanning, sharing, and passing on a lifetime of pictures.","lessons":[{"id":"ph2-worth-keeping","slug":"deciding-what-is-worth-keeping","title":"Deciding which pictures are worth keeping forever","promise":"You will be able to sort a pile of similar photos down to the few that matter.","icon":"star","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["delete duplicate photos","too many pictures","favorites album","clean up photo library","best of the batch","photo storage full"],"steps":[],"preview":false},{"id":"ph2-paper-prints","slug":"paper-prints-into-a-library","title":"Getting decades of paper prints into your library","promise":"You will be able to turn a box of old prints into searchable pictures on your phone.","icon":"image","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["scan old photos","photo scanner app","digitize prints","shoebox of pictures","scanning service","old albums"],"steps":[],"preview":false},{"id":"ph2-sharing-safely","slug":"sharing-without-handing-over-originals","title":"Sharing pictures without handing over the originals","promise":"You will be able to send photos to people without giving away control of your library.","icon":"share","minutes":8,"xp":76,"tier":"confident","difficulty":9,"keywords":["share photo album","shared link photos","send pictures to family","stop sharing album","photo privacy","shared library"],"steps":[],"preview":false},{"id":"ph2-outlives-you","slug":"making-the-collection-outlive-you","title":"Making sure your pictures outlive you","promise":"You will be able to set up your photo collection so somebody can reach it later.","icon":"shield-check","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["legacy contact","who gets my photos","digital estate","account after death","backup photos","download my library"],"steps":[],"preview":false}]},{"id":"photos-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"photos-capstone","slug":"the-real-thing","title":"The movie for Danny’s fiftieth","promise":"You will be able to gather photographs that are scattered across a machine — in a folder, inside an old email, and in the Recycle Bin — and send exactly the ones somebody asked for.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"docs","slug":"docs","title":"Letters, lists and numbers","tagline":"Writing something properly, printing it, and keeping track of what matters.","description":"This is the course for the jobs that used to need a ballpoint pen and a stamp. The letter to the city that has to look like a letter, and the form that arrived as an attachment. The meter readings that stop an estimated bill, and the folder your family would one day have to look through. Each lesson is one real errand, practiced on a copy of the screen, so nothing you press can reach your own machine. By the end you will be able to write something properly, get it out into the world on paper or without paper, keep track of a few numbers without dreading it, and find any of it again in two years.","icon":"file-text","tone":"var(--clay-400)","order":15,"units":[{"id":"dc-unit-1","title":"Writing something","summary":"Getting words onto a page, making them look the way you meant, and never losing them halfway through.","lessons":[{"id":"dc-start-a-letter","slug":"start-a-letter-and-not-lose-it","title":"Start a letter, and not lose it","promise":"You will be able to open a blank page, write a letter on it, and save it somewhere you could still find it in two years.","icon":"file-text","minutes":4,"xp":45,"tier":"foundation","difficulty":2,"preview":false,"keywords":["letter","write","save","document","blank page","lost","word processor"],"steps":[]},{"id":"dc-save-again-and-find-it","slug":"save-again-and-find-it-tomorrow","title":"Save again, and find it tomorrow","promise":"You will be able to save without being asked anything, and get back to a letter you wrote yesterday in two presses.","icon":"save","minutes":3,"xp":45,"tier":"foundation","difficulty":2,"after":["dc-start-a-letter"],"keywords":["save","recent","open","find","documents","ctrl s","save as"],"steps":[],"preview":false},{"id":"dc-make-it-look-right","slug":"bigger-bolder-and-a-heading","title":"Bigger, bolder, and a heading","promise":"You will be able to make any part of what you have written stand out, and know exactly why nothing happens when you press Bold at the wrong moment.","icon":"type","minutes":6,"xp":45,"tier":"foundation","difficulty":3,"after":["dc-start-a-letter"],"keywords":["bold","font","heading","bigger","text size","format","highlight","select"],"steps":[],"preview":false},{"id":"dc-a-tidy-list","slug":"a-list-that-stays-tidy","title":"A list that stays tidy","promise":"You will be able to make a list that lines itself up and renumbers itself when you add something in the middle.","icon":"list","minutes":5,"xp":40,"tier":"foundation","difficulty":3,"keywords":["list","bullets","numbering","checklist","tidy","indent"],"steps":[],"preview":false},{"id":"dc-copy-and-paste","slug":"copy-paste-and-the-tray-you-cannot-see","title":"Copy, paste, and the tray you cannot see","promise":"You will be able to move a paragraph from one document to another without retyping a word of it.","icon":"copy","minutes":4,"xp":45,"tier":"everyday","difficulty":4,"keywords":["copy","paste","cut","clipboard","duplicate","plain text"],"steps":[],"preview":false},{"id":"dc-paste-without-the-mess","slug":"paste-without-the-mess","title":"Paste without the mess","promise":"You will be able to take words off a web page without dragging its blue underlines and gray background into your letter.","icon":"copy","minutes":3,"xp":45,"tier":"everyday","difficulty":4,"after":["dc-copy-and-paste"],"keywords":["paste","plain text","formatting","web page","match style","blue 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times.","icon":"printer","minutes":4,"xp":50,"tier":"everyday","difficulty":5,"keywords":["print","printer","queue","offline","nothing happens","stuck"],"steps":[],"preview":false},{"id":"dc-nothing-came-out","slug":"nothing-came-out-of-the-printer","title":"Nothing came out of the printer","promise":"You will be able to find out in under a minute why nothing has appeared, and clear away the copies that piled up while you tried.","icon":"printer","minutes":4,"xp":50,"tier":"everyday","difficulty":6,"after":["dc-printing-nothing-comes-out"],"keywords":["queue","paused","offline","nothing happens","stuck","clear the queue"],"steps":[],"preview":false},{"id":"dc-print-less-paper","slug":"only-page-three-or-two-to-a-sheet","title":"Only page three, or two to a sheet","promise":"You will be able to print exactly the pages you want, two to a sheet and on both sides, and see what will come out before it does.","icon":"file-text","minutes":6,"xp":45,"tier":"everyday","difficulty":6,"after":["dc-printing-nothing-comes-out"],"keywords":["print","page range","both sides","two to a sheet","preview","paper"],"steps":[],"preview":false},{"id":"dc-save-as-pdf","slug":"save-it-as-a-pdf-instead","title":"Save it as a PDF instead","promise":"You will be able to turn anything into a PDF, which arrives looking exactly as you made it and cannot be altered by accident.","icon":"file","minutes":6,"xp":45,"tier":"everyday","difficulty":5,"keywords":["pdf","save as pdf","export","attachment","send","no printer"],"steps":[],"preview":false},{"id":"dc-scan-with-phone","slug":"scan-a-letter-with-the-phone-in-your-pocket","title":"Scan a letter with the phone in your pocket","promise":"You will be able to turn a paper letter into a tidy PDF using only your phone, and send it without going anywhere near a 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word.","icon":"bookmark","minutes":6,"xp":45,"tier":"everyday","difficulty":5,"keywords":["file name","rename","naming","date","find","search","sort"],"steps":[],"preview":false},{"id":"dc-one-folder-or-twenty","slug":"one-folder-or-twenty","title":"One folder, or twenty","promise":"You will be able to set up a small set of folders you will genuinely use, and know when a folder inside a folder has earned its place.","icon":"folder","minutes":6,"xp":45,"tier":"everyday","difficulty":6,"after":["dc-naming-things"],"keywords":["folders","filing","organize","move","subfolder","tidy"],"steps":[],"preview":false},{"id":"dc-the-version-problem","slug":"six-copies-of-the-same-letter","title":"Six copies of the same letter","promise":"You will be able to keep one letter rather than six, and still get an earlier wording back if you want it.","icon":"layers","minutes":4,"xp":50,"tier":"confident","difficulty":6,"keywords":["versions","version history","save as","duplicates","final","copies"],"steps":[],"preview":false},{"id":"dc-tidy-the-copies","slug":"tidy-up-the-copies-you-already-have","title":"Tidy up the copies you already have","promise":"You will be able to reduce a pile of near-identical letters to one, without deleting anything you are unsure about.","icon":"folder","minutes":3,"xp":50,"tier":"confident","difficulty":6,"after":["dc-the-version-problem"],"keywords":["tidy","versions","rename","old versions","folder","final final"],"steps":[],"preview":false},{"id":"dc-sharing-a-document","slug":"sharing-a-document-and-taking-it-back","title":"Sharing a document, and taking it back","promise":"You will be able to let somebody see a document, decide whether they can change it, and take that away again afterwards.","icon":"share","minutes":6,"xp":50,"tier":"confident","difficulty":7,"keywords":["share","link","permission","view only","remove 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One job on a practice computer, done your own way.","lessons":[{"id":"docs-capstone","slug":"the-real-thing","title":"Six goes at the same letter","promise":"You will be able to look at six versions of one letter, work out which one is the real one from evidence rather than from its name, and leave it so that nobody ever has to work it out again.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"errands","slug":"errands","title":"Errands, done sitting down","tagline":"The appointments, deliveries and forms that used to mean a trip out.","description":"The jobs that used to need a bus ride, a line or a stamp: appointments, prescriptions, packages, forms, parking and the weekly grocery order. Every lesson is one real errand, practiced on a screen that cannot cost you a penny, so the first time you do it for real is not the first time you have seen it. 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traveling.","icon":"compass","minutes":6,"xp":45,"tier":"everyday","difficulty":5,"after":["er-find-an-address"],"keywords":["directions","route","walking","driving","bus","trip","gps"],"steps":[],"preview":false},{"id":"er-next-bus","slug":"when-is-the-next-bus","title":"When the next bus actually is","promise":"You will be able to see whether the bus is running, where it has gotten to, and how long you have before you need your coat.","icon":"clock","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["bus","schedule","live times","stop","travel","transit"],"steps":[],"preview":false},{"id":"er-book-a-taxi","slug":"book-a-taxi","title":"Book a taxi from your phone","promise":"You will be able to order a car, see the price before you agree to it, and watch it coming down the road.","icon":"smartphone","minutes":6,"xp":50,"tier":"everyday","difficulty":5,"keywords":["taxi","cab","ride","booking","fare","trip"],"steps":[],"preview":false},{"id":"er-chemist-open-now","slug":"nearest-pharmacy-open-now","title":"The nearest pharmacy that is open now","promise":"You will be able to find somewhere open on a Sunday evening, with the phone number and the walk already worked out.","icon":"life-buoy","minutes":5,"xp":40,"tier":"everyday","difficulty":5,"after":["er-find-an-address"],"keywords":["pharmacy","drugstore","open now","sunday","holiday","24 hour","medicine"],"steps":[],"preview":false}]},{"id":"er-unit-2","title":"Health and admin","summary":"The doctor’s office, the prescription and the paperwork — done from the armchair.","lessons":[{"id":"er-gp-appointment","slug":"book-a-gp-appointment","title":"Book a doctor’s appointment online","promise":"You will be able to see what your doctor’s office has free and take one, without waiting on 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to see where a package actually is, and know the exact steps when it says delivered and there is nothing on the step.","icon":"package","minutes":7,"xp":55,"tier":"everyday","difficulty":6,"after":["er-buy-one-thing"],"keywords":["delivery","package","tracking","carrier","missing","usps","ups","fedex"],"steps":[],"preview":false},{"id":"er-send-it-back","slug":"sending-something-back","title":"Send something back","promise":"You will be able to return something you bought online without a printer, and know exactly how long the store gives you.","icon":"corner-up-left","minutes":7,"xp":55,"tier":"everyday","difficulty":6,"after":["er-buy-one-thing"],"keywords":["return","refund","send back","qr code","return policy","return window"],"steps":[],"preview":false},{"id":"er-compare-prices","slug":"comparing-prices","title":"Compare prices without being led by the nose","promise":"You will be able to find what a thing really costs, delivery included, and see when a \"sale\" is not 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it.","icon":"mic","minutes":7,"xp":50,"tier":"everyday","difficulty":6,"after":["tg-video-call"],"keywords":["mute","microphone","cannot hear","sound","silent","no audio","permission"],"steps":[],"preview":false},{"id":"tg-prop-and-light","slug":"propping-the-phone-and-the-light","title":"Propping the phone up and getting the light right","promise":"You will be able to set the phone down so your face is lit, your arm is not aching, and they can see you properly.","icon":"sun","minutes":6,"xp":45,"tier":"everyday","difficulty":5,"after":["tg-video-call"],"keywords":["light","prop","stand","silhouette","dark","holding","angle","camera"],"steps":[],"preview":false},{"id":"tg-video-message","slug":"recording-a-video-message","title":"Record a short video message instead","promise":"You will be able to record half a minute of yourself and send it, for the times when nobody picks 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to you.","icon":"image","minutes":6,"xp":45,"tier":"foundation","difficulty":3,"after":["tg-group-chat-basics"],"keywords":["photo","photograph","attach","send a picture","save a photo","family"],"steps":[],"preview":false},{"id":"tg-reply-to-one-message","slug":"replying-to-one-message","title":"Reply to one particular message","promise":"You will be able to pin your answer to the question it answers, so nobody in a busy group has to guess.","icon":"corner-up-left","minutes":5,"xp":40,"tier":"everyday","difficulty":5,"after":["tg-group-chat-basics"],"keywords":["reply","quote","busy group","thread","react","thumbs up"],"steps":[],"preview":false},{"id":"tg-voice-notes","slug":"voice-notes","title":"Voice notes, sending and listening","promise":"You will be able to say twenty seconds instead of typing two sentences, and get through the ones people send you.","icon":"mic","minutes":6,"xp":45,"tier":"everyday","difficulty":5,"after":["tg-group-chat-basics"],"keywords":["voice 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it.","icon":"shield-alert","minutes":8,"xp":60,"tier":"confident","difficulty":8,"after":["tg-only-people-you-know"],"keywords":["friend request","cloned account","impersonation","scam","block","report","fake"],"steps":[],"preview":false},{"id":"tg-join-a-group","slug":"joining-a-group-you-care-about","title":"Join a group about something you care about","promise":"You will be able to find the local group that is actually about your town, ask to join it, and hear only the parts you want.","icon":"heart","minutes":6,"xp":45,"tier":"everyday","difficulty":5,"after":["tg-social-media-honestly"],"keywords":["groups","local","hobby","community garden","garden","history","join","private group"],"steps":[],"preview":false},{"id":"tg-commenting","slug":"commenting-without-shouting","title":"Comment and reply without shouting by accident","promise":"You will be able to put your words in the right place, for the right people, and correct them afterwards.","icon":"message-circle","minutes":6,"xp":45,"tier":"everyday","difficulty":6,"after":["tg-join-a-group"],"keywords":["comment","reply","capitals","shouting","edit","delete","public"],"steps":[],"preview":false}]},{"id":"tg-unit-4","title":"Being reachable","summary":"Small arrangements, made once, that keep the family close without you having to remember anything.","lessons":[{"id":"tg-photo-frame","slug":"a-photo-frame-the-family-can-send-to","title":"A photo frame the family send pictures to","promise":"You will be able to set up a frame that fills itself with new photographs, and send pictures to somebody else’s.","icon":"image","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["photo frame","digital frame","grandchildren","pictures","present","wifi"],"steps":[],"preview":false},{"id":"tg-remote-help","slug":"letting-one-trusted-person-help-you","title":"Letting one trusted person help you, from far away","promise":"You will be able to let your daughter see your screen and fix something, and tell that apart, instantly, from the call that pretends to be the same thing.","icon":"shield-check","minutes":4,"xp":60,"tier":"confident","difficulty":8,"keywords":["remote help","screen sharing","support","scam","trusted","stop sharing"],"steps":[],"preview":false},{"id":"tg-taking-access-back","slug":"take-back-access-somebody-no-longer-needs","title":"Take back access somebody no longer needs","promise":"You will be able to see who can still reach your screen, and remove anybody who no longer needs to — quietly, and without a conversation.","icon":"unlock","minutes":3,"xp":60,"tier":"confident","difficulty":6,"after":["tg-remote-help"],"keywords":["remove access","permissions","who can help","revoke","tidy","screen sharing"],"steps":[],"preview":false},{"id":"tg-emergency-contact","slug":"an-emergency-contact-on-the-lock-screen","title":"An emergency contact on the lock screen","promise":"You will be able to put your name, who to call and your medicines where an ambulance crew can read them without your code.","icon":"life-buoy","minutes":6,"xp":45,"tier":"everyday","difficulty":4,"keywords":["emergency","medical","ice","lock screen","ambulance","next of kin","contact"],"steps":[],"preview":false},{"id":"tg-accounts-one-day","slug":"what-happens-to-your-accounts-one-day","title":"Writing down what happens to your accounts one day","promise":"You will be able to name one trusted person on your account, and leave a single sheet of paper that saves your family months of difficulty.","icon":"file-text","minutes":8,"xp":60,"tier":"confident","difficulty":8,"keywords":["legacy","will","passwords","trusted contact","after death","accounts","executor"],"steps":[],"preview":false},{"id":"tg-weekly-habit","slug":"a-weekly-habit-that-keeps-you-in-touch","title":"A weekly habit that keeps you in touch without effort","promise":"You will be able to set one standing arrangement that keeps you in the family’s week without you having to remember anything.","icon":"clock","minutes":5,"xp":40,"tier":"foundation","difficulty":3,"after":["tg-video-message"],"keywords":["habit","reminder","every week","routine","shortcut","keeping in touch"],"steps":[],"preview":false}]},{"id":"tg-unit-advanced","title":"Staying Close, Wisely","summary":"Four advanced lessons on helping family at a distance, planning for your accounts, sharing photos across different phones, and recognizing when a relative message is fake.","lessons":[{"id":"tg-helping-at-a-distance","slug":"helping-at-a-distance","title":"Helping somebody at a distance without taking over","promise":"You will be able to guide a friend or relative through a problem by phone without doing it for them.","icon":"hand-pointer","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["help my mother with her phone","remote help","screen share family","talk someone through settings","teaching a friend technology","guiding by phone"],"steps":[],"preview":false},{"id":"tg-accounts-after-you","slug":"what-happens-to-your-accounts-after-you","title":"Agreeing what happens to your accounts one day","promise":"You will be able to name a trusted person and write down where your accounts live.","icon":"key","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["legacy contact","what happens to my email when I die","digital estate","trusted contact account","password list for family","account recovery person"],"steps":[],"preview":false},{"id":"tg-photos-across-phones","slug":"photos-across-phones","title":"Sharing photos with people who use different phones","promise":"You will be able to send photos that arrive clear on any phone, not blurry.","icon":"image","minutes":8,"xp":76,"tier":"confident","difficulty":9,"keywords":["send photos to android","blurry pictures text message","share photo album family","photo link instead of attachment","iphone to android photos","sending lots of pictures"],"steps":[],"preview":false},{"id":"tg-is-it-really-them","slug":"is-it-really-them","title":"Spotting when a message from a relative is not from them","promise":"You will be able to check whether a message really came from the person it names.","icon":"shield-alert","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["hi mom new number scam","grandchild in trouble message","is this really my grandson","fake family text","impersonation scam","verify who sent a message"],"steps":[],"preview":false}]},{"id":"together-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"together-capstone","slug":"the-real-thing","title":"Sunday, and two things at once","promise":"You will be able to look at a message written to several people, work out who each part of your answer belongs to, and get it to exactly those people and nobody else.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"health","slug":"health","title":"Health, kept track of","tagline":"Appointments, prescriptions, records and the quiet everyday measurements.","description":"Your doctor’s portal, your pharmacy and the small administration of looking after yourself: prescriptions, appointments, results, letters, and the numbers somebody has asked you to write down. Every lesson is practiced on a screen that touches nothing real, so the first time you do it properly is not the first time you have seen it. Lantern is not a medical service and nothing here interprets a symptom, a reading or a result. There is no one national health app in America: most doctors’ offices now have a website or an app of their own, and the commonest by far is MyChart, though yours may carry your hospital’s name instead. The shape of the job is the same whatever it is called. When something worries you and it will not wait for Tuesday, there are three doors: your doctor’s office, which has a recorded number for out of hours; the nurse line on the back of your insurance card; and 911 in an emergency.","icon":"heart","tone":"var(--rose-600)","order":18,"units":[{"id":"hl-unit-1","title":"The doctor’s office and the pharmacy","summary":"Getting into your doctor’s portal, reading your own record, and the prescription that is waiting when you arrive.","lessons":[{"id":"hl-nhs-app-first-time","slug":"getting-into-the-patient-portal","title":"Get set up on your doctor’s portal","promise":"You will be able to get set up on your doctor’s portal once, and get in from then on with an email and a password.","icon":"heart","minutes":5,"xp":45,"tier":"foundation","difficulty":3,"preview":false,"keywords":["patient portal","mychart","sign in","activation code","identity","doctor","health"],"steps":[]},{"id":"hl-nhs-app-six-doors","slug":"find-your-way-round-the-patient-portal","title":"Find your way round the six doors","promise":"You will be able to name every row in your doctor’s portal, and say which jobs belong to it and which belong to the phone.","icon":"grid","minutes":4,"xp":45,"tier":"foundation","difficulty":3,"after":["hl-nhs-app-first-time"],"keywords":["patient portal","mychart","appointments","messages","record","account"],"steps":[],"preview":false},{"id":"hl-your-gp-record","slug":"see-your-own-medical-record","title":"Find your allergies in your own record","promise":"You will be able to open the record your doctor’s office keeps, find your allergies in under a minute, and ask for anything wrong in it to be put right.","icon":"file-text","minutes":5,"xp":50,"tier":"everyday","difficulty":5,"after":["hl-nhs-app-first-time"],"keywords":["record","medical 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mattering.","icon":"compass","minutes":4,"xp":50,"tier":"confident","difficulty":8,"after":["hl-hospital-letter"],"keywords":["hospital","check","verify","phone","scam","reference"],"steps":[],"preview":false},{"id":"hl-notes-and-letters","slug":"a-sick-note-or-an-official-letter","title":"Ask for a doctor’s note, or a letter, the right way","promise":"You will be able to tell a doctor’s note from a letter, and ask for the right one so that it arrives first time.","icon":"file-text","minutes":5,"xp":50,"tier":"everyday","difficulty":4,"keywords":["doctor’s note","sick note","letter","employer","forms","paperwork"],"steps":[],"preview":false},{"id":"hl-fit-note-arrives","slug":"a-document-arrives-in-a-message","title":"Open a document and pass it on","promise":"You will be able to open a note that arrives in a message, check the two lines that matter, and send a copy to whoever asked for it.","icon":"share","minutes":4,"xp":45,"tier":"everyday","difficulty":5,"after":["hl-notes-and-letters"],"keywords":["doctor’s note","document","forward","employer","attachment","save"],"steps":[],"preview":false},{"id":"hl-helping-somebody-else","slug":"helping-somebody-else-with-their-appointments","title":"Ask to be linked, instead of borrowing a password","promise":"You will be able to ask a doctor’s office to link you to somebody you help, openly and with their agreement.","icon":"users","minutes":5,"xp":50,"tier":"confident","difficulty":8,"after":["hl-nhs-app-first-time"],"keywords":["proxy","carer","linked","permission","relative","help","behalf"],"steps":[],"preview":false},{"id":"hl-two-people-one-phone","slug":"two-people-one-phone","title":"Work in two accounts without muddling them","promise":"You will be able to move between your own account and somebody else’s, and always know whose you are 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room.","icon":"bell","minutes":5,"xp":45,"tier":"everyday","difficulty":4,"keywords":["reminder","alarm","medicine","repeat","clock","calendar","refill"],"steps":[],"preview":false},{"id":"hl-lock-screen-emergency","slug":"emergency-information-on-the-lock-screen","title":"Put your key details on the outside of your phone","promise":"You will be able to put your key details where somebody can read them without unlocking your phone.","icon":"life-buoy","minutes":5,"xp":45,"tier":"everyday","difficulty":5,"after":["hl-medicines-list"],"keywords":["emergency","lock screen","medical id","paramedic","contact","allergies"],"steps":[],"preview":false},{"id":"hl-measuring-at-home","slug":"measuring-something-at-home","title":"Record a reading your doctor can use","promise":"You will be able to record a reading so that it is worth something to the person who asked for it.","icon":"target","minutes":5,"xp":50,"tier":"confident","difficulty":6,"keywords":["blood 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what to ask about connecting a hearing aid.","icon":"headphones","minutes":5,"xp":50,"tier":"everyday","difficulty":4,"keywords":["hearing","loud","volume","hearing aid","deaf","captions","speakerphone"],"steps":[],"preview":false},{"id":"hl-falls","slug":"falls-and-what-the-phone-can-do","title":"Set up the emergency features, and know their limits","promise":"You will be able to switch on the emergency features, name two people who are told, and judge fairly what these features are and are not.","icon":"shield-alert","minutes":5,"xp":45,"tier":"everyday","difficulty":5,"after":["hl-lock-screen-emergency"],"keywords":["falls","emergency","sos","alarm","help","location","pendant"],"steps":[],"preview":false},{"id":"hl-real-or-scam","slug":"a-real-message-from-the-office-and-one-pretending","title":"Handle a health message without having to judge it","promise":"You will be able to handle any message or call that says it is your doctor, your hospital or Medicare, with one move that works whether it is genuine or not.","icon":"shield-check","minutes":5,"xp":50,"tier":"confident","difficulty":7,"keywords":["scam","fraud","phishing","medicare","text","email","call","safe"],"steps":[],"preview":false},{"id":"hl-health-info-online","slug":"health-information-that-is-not-nonsense","title":"Look something up without frightening yourself","promise":"You will be able to start at a source you chose, read a health page properly, and know which questions a page can never answer.","icon":"compass","minutes":5,"xp":50,"tier":"confident","difficulty":6,"keywords":["search","information","website","medlineplus","nurse line","pharmacist","forum"],"steps":[],"preview":false}]},{"id":"hl-unit-advanced","title":"Health Online, With Judgment","summary":"Four advanced lessons on reading results calmly, keeping one usable list, judging health information, and making a short appointment count.","lessons":[{"id":"hl-reading-a-result","slug":"reading-a-result-calmly","title":"Reading a test 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online","promise":"You will be able to tell a trustworthy health page from a persuasive one in under a minute.","icon":"shield-check","minutes":9,"xp":77,"tier":"confident","difficulty":9,"keywords":["is this health website reliable","health search results","sponsored results","ai health answer","supplement claims","medical advice online"],"steps":[],"preview":false},{"id":"hl-ten-minute-visit","slug":"making-ten-minutes-count","title":"Making ten minutes with a doctor count","promise":"You will be able to walk into a short appointment with three questions and walk out knowing what happens next.","icon":"clock","minutes":9,"xp":78,"tier":"confident","difficulty":9,"keywords":["questions to ask my doctor","appointment preparation","portal message before visit","video visit setup","what did the doctor say","after visit summary"],"steps":[],"preview":false}]},{"id":"health-unit-capstone","title":"The real thing","summary":"No lesson, no instructions. One job on a practice computer, done your own way.","lessons":[{"id":"health-capstone","slug":"the-real-thing","title":"The list Danny needs before Thursday","promise":"You will be able to get the list your doctor’s office holds out of an email, keep it where you could put your hand on it in a hurry, and send it to the one person who needs it.","icon":"trophy","minutes":10,"xp":100,"tier":"confident","difficulty":8,"keywords":["challenge","practice","on your own","real"],"steps":[],"preview":false}]}]},{"id":"fixit","slug":"fixit","title":"When something goes wrong","tagline":"The calm order to try things in, and why it is almost never your fault.","description":"Things break. Screens freeze, boxes stop talking to the street, batteries give up by lunchtime — and almost none of it has anything to do with what you pressed. This course gives you a fixed order to work through when something stops working, and the words to describe it to somebody who can help. It also gives you a steady head for the frights that matter most: an account that will not open, a phone that has gone missing, a link you wish you had not pressed. It ends with the single most useful habit in the whole product — knowing where a telephone number for help may safely come from.","icon":"life-buoy","tone":"var(--amber-500)","order":19,"units":[{"id":"fx-unit-1","title":"The first five minutes","summary":"A fixed order to try things in, so the moment something stops working you have somewhere to put your hands.","lessons":[{"id":"fx-the-order","slug":"the-order-to-try-things-in","title":"The order to try things in","promise":"You will have five steps to work through, in order, whenever anything stops working.","icon":"list","minutes":4,"xp":50,"tier":"foundation","difficulty":3,"preview":false,"keywords":["broken","stopped working","fault","order","first steps","troubleshoot","help"],"steps":[]},{"id":"fx-frozen-program","slug":"a-program-that-has-stopped-responding","title":"A program that has stopped responding","promise":"You will be able to close a frozen program by hand, without turning the whole machine off, and know what it did and did not cost you.","icon":"pause","minutes":7,"xp":45,"tier":"foundation","difficulty":3,"after":["fx-the-order"],"keywords":["frozen","not responding","stuck","crashed","task manager","force quit","hung"],"steps":[],"preview":false},{"id":"fx-restart-properly","slug":"restarting-properly","title":"Restarting properly, and what it actually fixes","promise":"You will be able to restart any device the way an engineer means it, and know in advance which faults it will put right and which it will not touch.","icon":"power","minutes":6,"xp":45,"tier":"foundation","difficulty":3,"after":["fx-the-order"],"keywords":["restart","reboot","turn it off and on","shut down","sleep","power"],"steps":[],"preview":false},{"id":"fx-error-messages","slug":"reading-an-error-message","title":"Reading an error message instead of flinching from it","promise":"You will be able to look at an error message, take the three parts of it that matter, and carry on without feeling accused of anything.","icon":"alert-circle","minutes":6,"xp":45,"tier":"everyday","difficulty":6,"after":["fx-the-order"],"keywords":["error","message","code","warning","fatal","dialog","popup"],"steps":[],"preview":false},{"id":"fx-write-it-down","slug":"writing-down-what-happened","title":"Writing down what happened so somebody can help you","promise":"You will be able to describe a fault in five short lines, so that whoever helps you spends their time fixing it rather than interviewing you.","icon":"file-text","minutes":6,"xp":45,"tier":"everyday","difficulty":6,"after":["fx-error-messages"],"keywords":["notes","describe","help","support","screenshot","ask for help"],"steps":[],"preview":false}]},{"id":"fx-unit-2","title":"It will not connect","summary":"Broadband, Wi-Fi, printers and the things that worked perfectly well yesterday.","lessons":[{"id":"fx-internet-down","slug":"is-it-you-the-box-or-them","title":"The internet is down — is it you, the box, or them?","promise":"You will be able 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