Describing a problem so somebody can help
Describe a problem clearly enough that help arrives on the first try.
It does not work is true, and it is almost useless to the person trying to help you.
Four short pieces turn a vague complaint into something anybody can act on.
Copy the error message exactly. Do not summarize it. Those odd words are how a helper finds the answer.
A photo of the screen taken with your phone works just as well as anything fancier.
Key points
- Say what you were doing.
- Say what you expected.
- Quote the message word for word.
- Say when it started.
- Photograph errors before closing them.
What to remember
- The exact words of an error are the most useful thing you can pass along.
- Capture the message before you do anything else to the screen.
- Describe the event, not your verdict about it.
Try this
Write out those four lines for one problem that has been bothering you, then read them aloud before you call anyone for help.
Practice: Describing a problem so somebody can help. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.