Cancel an order before it ships
Stop an order you have changed your mind about, in the hour after placing it.
You can cancel an order yourself, from your orders page, until the warehouse packs it.
After that it becomes a return instead. The window is often under an hour.
Key points
- An order can be canceled from your orders page until the store packs it
- Once that button is gone, a return label is the way back
What to remember
- If the button is gone, the parcel is packed.
- Cancel lives on your orders page, only until it is packed.
Try this
Open your orders page on a store you use and see which orders still offer Cancel.
Practice: Cancel an order before it ships. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.