Change or cancel a booking
Move an appointment yourself, at any hour, without telephoning anybody.
The link in your confirmation opens your booking again. From there you can move it or give it up.
Cancelling hands the time to somebody who wants it, which is why it beats not turning up.
Key points
- The link in your confirmation email reopens the booking
- Cancelling online frees the time for somebody else
What to remember
- It always asks once more before it acts.
- The confirmation link is the way back to your booking.
Try this
Open a confirmation email you already have and find its change or cancel link. Read the page, and stop there.
Practice: Change or cancel a booking. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.