Clear a paper jam safely
Get a stuck sheet out without tearing it or burning your hand.
Turn the printer off before your hand goes in. Then draw the sheet out slowly, the way it was traveling.
A laser printer has a roller hot enough to burn. Off and cool protects your hand.
Key points
- Turn the printer off before any hand goes inside
- Pull slowly, the way it was traveling, and check no corner is missing
What to remember
- Torn scraps cause the second jam.
- Power off, then pull slowly, the way it was going.
Try this
With your printer switched off, open its back door once and close it again.
Practice: Clear a paper jam safely. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.