Restart before you ask anybody
Rule out the commonest cause of trouble in one minute.
Restarting clears out whatever the machine had got itself tangled in. Support asks for it first because it works so often.
Doing it before you call means that cause is already ruled out.
Key points
- Restarting clears whatever the machine had tangled itself in
- Doing it before you call rules the commonest cause out
What to remember
- Saying you restarted starts the conversation further on.
- Restart first. It is the cheapest thing to try.
Try this
Restart your phone or computer tonight, even though nothing is wrong with it.
Practice: Restart before you ask anybody. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.