Say what a chatbot is
Use a help window on a website, and reach a person when you need one.
A chatbot is a program that answers typed questions in a chat window, by matching the words you use.
It handles the common questions. For anything unusual there is a way through to a person.
Key points
- A chatbot answers typed questions in a chat window
- Asking for a person is how you get past one
What to remember
- Asking for a person is what these listen for.
- A chatbot is the front desk, not the whole office.
Try this
Open the help window of a company you use and type agent. See what it offers.
Practice: Say what a chatbot is. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.