Know what real support never asks
Answer a support call freely and know which question to refuse.
Real support asks your name, your order number, and what the screen says. It never asks for a password.
It is never paid in gift cards, and never demands you stay on the line.
Key points
- Real support asks about your machine, never about your passwords
- Nobody genuine is paid in gift cards or needs you to stay on the line
What to remember
- A genuine line is happy to be called back.
- Passwords and gift cards are never support questions.
Try this
Find the support number printed on a device you own and put it in your contacts.
Practice: Know what real support never asks. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.