Work out a payment you do not recognize
Work out what a strange payment actually was, freeze the card in about four seconds, and know the order to do things in if it is not yours.
A payment you do not recognize is frightening, and most turn out to be ordinary. Ninety seconds on the ordinary explanations first.
One free check: put the unfamiliar part of the name into a search box on its own. Looking a company up is safe. Looking up a telephone number for your bank is not.
Key points
- Find out what a strange payment name was, in one tap
- Freeze a card in four seconds, knowing your autopay carries on
- Report a payment through the app you opened, never through whoever contacted you
What to remember
- The detail screen answers most of these, and freezes the card.
- Read, freeze, call the card number, give the facts, keep the reference.
Try this
Find the strangest-looking payment on your own statement and open it. Doing it once, calmly, makes it possible on a bad day.
Practice: Work out a payment you do not recognize. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.