Find your bank’s real telephone number
The only two places a bank’s telephone number can be trusted from, and have found it once already.
A message says there is a problem with your account, and helpfully gives a number to call. That number is the trick.
Two places can be trusted: the back of your card, and the app you opened yourself. Find it now, while nothing is wrong.
Key points
- Find your bank’s genuine number: the number on the back of your card, or inside the app
- Call it from inside the app, without reading a digit
- Tell a number you found from a number you were offered
What to remember
- A number in a text message or a search result is not the bank’s. A number in the app you opened is.
- Two you chose. The rest were chosen for you.
Try this
Open your own bank’s app and find Help or Contact us. Call nobody — you are only finding out where it lives.
Practice: Find your bank’s real telephone number. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.