Fill in a bank’s fraud report and be rung back
The four questions a bank asks about fraud, so the report takes two minutes instead of an hour on hold.
What makes people put off reporting is not knowing what will be asked. There are four questions, and knowing them takes the fright out.
Better still, the form ends with the bank calling you. No hold music, and you know who started the call.
Key points
- Fill in a bank’s fraud report and be called back rather than calling in
- Freeze both cards while the bank looks, and turn them back on later
- Save the reference number, which is what makes chasing it possible
What to remember
- Every bank asks the same four: what, when, which payments, freeze the card.
- Say plainly what happened. Nobody is grading the answer.
Try this
Find Report fraud in your own banking app and read the first screen. Send nothing — knowing where it is is the point.
Practice: Fill in a bank’s fraud report and be rung back. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.