Find out where a prescription actually is
See which of the three organizations is holding your prescription, and call the one that can actually move it.
You order on Monday, hear nothing, and on Thursday put your coat on and go, because there is no other way to find out.
A screen answers it from the chair, and it shows the one thing you need: which of the three has your order at this moment.
Key points
- Read the tracking screen and say which of the three has your order
- Call the right organization when something has stalled
- Know that anybody can pick it up for you, with no paperwork at all
What to remember
- Stuck at the office, call the office. Stuck at the pharmacy, call the pharmacy. The screen tells you which.
- Read the stage first, then call whoever is named in it. That one habit removes most prescription frustration.
Try this
Next time you are waiting on a prescription, look at the screen before you put your coat on. Only ready to pick up is worth the trip.
Practice: Find out where a prescription actually is. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.