Freeze a card from the app
Stop a card working in seconds, and start it again as quickly.
Freezing a card stops it working right away. It is a switch, and you can turn it back on yourself.
That makes it the first move when a card is missing, because nothing has been canceled.
Key points
- Freezing stops a card at once, and you can undo it yourself
- Reporting it lost cancels the card and brings a new one in the mail
What to remember
- Freezing costs nothing and undoes in one press.
- Freeze first, look second.
Try this
Find the Freeze switch in your bank’s app tonight, while nothing is wrong, so you know where it lives.
Practice: Freeze a card from the app. Your first lesson is free, with no account or card; the rest are part of a Lantern plan. Interactive lessons require JavaScript.